Yes, if you prefer to have a single gender flat or double room, just speak to their residence support team when you book with us. This is subject to demand and flat availability so they’d recommend getting in touch as early as you can.

A guarantor is someone who agrees to pay your rent if you’re unable to, for example one of your parents or a close relative. If you’re unable to meet rent payments please speak to your support team, they’ll only contact your guarantor to pay rent as a last resort if you cannot meet the agreement of your tenancy.

Normally they only accept full-time students, but they may be able to accommodate you. Get in touch with the student residence you’re interested in to discuss your options further.

As long as you are able to return it to its original state on check-out or you will be recharged for any damages. Check out their blog for ideas of how you can personalise your room without nails, glue or leaving marks on the wall.

They don’t allow smoking inside your residence, but you’re free to smoke outside.

They love fluffy animals, but they do not allow tenants to bring pets into the building.

They host socials all year round for you and your roommates to enjoy; from spiritual and cultural get-togethers, to fitness events and much more.

They want to make sure that you love your experience living with us, so if you find you’re not getting on with your new flatmates/roommate it may be possible to change rooms subject to availability. Get in touch with your resident team for more information.

Their friendly maintenance team is always on hand if something in your flat breaks or doesn’t work. Just fill in a maintenance request form and hand it into reception.

You can book out some of the social spaces on offer in their accommodation, but most of their common areas are open 24 hours a day unless alternative opening hours are advertised.

Yes, they offer high-speed broadband and Wi-Fi as standard in all rooms, and it’s also available in their social spaces and communal areas.

They have on-site laundry facilities for you to use whenever you need during your stay.

The residences that include a gym on site have free weights and/or weight training equipment, cardiovascular equipment and yoga mats. Some of their properties also have fitness suites with more specialised equipment or dance/yoga studios!

Their reception team is always on hand to accept your parcels and signed-for items, so you never miss a delivery. They’ll also send you an email reminder when your package is ready for collection.

Yes, the cleaning of the rooms is once a week and the common areas are cleaned every day, several times. They change the bed linen and towels once a week.

Most of their bike storage is inside their secure properties, so only residents can gain access. However, in some residences our bike storage is outside on campus and where possible away from the main streets. In all cases, they recommend using a secure bike lock for extra security.

Some of their residences have parking on site for you to use during your stay with us. Check their residence pages or get in touch for more information

In many cases, they can allow people to move in early at a daily rate, but you will need to contact the residence team to check.

When you check in they’ll need to see a copy of your ID, and also recommend bringing a printed copy of your tenancy agreement.

Some of their residences will let you to move in at any time on set days, whereas others will give you a time slot. They’ll be in touch closer to your move-in date to give you more information!

When your move-in date approaches, they’ll be in touch to advise where you can park nearby to unload your belongings.

If you need to arrive out-of-hours please let your residence support team know with as much notice as possible to make sure they’re available to help.

They ask students to pay their rent through their booking portal as it is safer and more efficient, but in some instances you may be able to pay by bank transfer provided you have spoken to your residence support team first.

No - unfortunately, they do not allow students to sublet their rooms throughout their contract with us.

They aim to have staff available 24 hours a day, so if you ever have a request, a member of their resident team can help you day or night.

Most of the entrances to their accommodation buildings are access controlled as well as monitored by CCTV 24 hours a day, and all flat doors are all key controlled. They also aim to always have resident teams on site should you ever need extra support.

The safety of their students is very important to us. They have fire alarm tests and inspections on fire safety practices regularly across all of their residences.

Unfortunately, they don’t offer airport pick up services for international students, you’ll need to make your own travel arrangements to and from the property.