Yes, if you prefer to have a single gender flat or double room, just speak to our residence support team when you book with them. This is subject to demand and flat availability so they’d recommend getting in touch as early as you can.

A guarantor is someone who agrees to pay your rent if you’re unable to, for example one of your parents or a close relative. If you’re unable to meet rent payments please speak to your support team, they’ll only contact your guarantor to pay rent as a last resort if you cannot meet the agreement of your tenancy.

Normally they only accept full-time students, but they may be able to accommodate you. Get in touch with the student residence you’re interested in to discuss your options further.

They don’t allow smoking inside your residence, but you’re free to smoke outside.

They love fluffy animals, but they do not allow tenants to bring pets into the building.

Our reception team is always on hand to accept your parcels and signed-for items, so you never miss a delivery. They’ll also send you an email reminder when your package is ready for collection.

Yes, the cleaning of the rooms is once a week and the common areas are cleaned every day, several times. They change the bed linen and towels once a week.

Most of our bike storage is inside our secure properties, so only residents can gain access. However, in some residences our bike storage is outside on campus and where possible away from the main streets. In all cases, they recommend using a secure bike lock for extra security.

In many cases, they can allow people to move in early at a daily rate, but you will need to contact the residence team to check.

When you check in they’ll need to see a copy of your ID, and also recommend bringing a printed copy of your tenancy agreement.

Some of our residences will let you to move in at any time on set days, whereas others will give you a time slot. They’ll be in touch closer to your move-in date to give you more information!

When your move-in date approaches, they’ll be in touch to advise where you can park nearby to unload your belongings.

If you need to arrive out-of-hours please let your residence support team know with as much notice as possible to make sure they’re available to help. 

They ask students to pay their rent through our booking portal as it is safer and more efficient, but in some instances you may be able to pay by bank transfer provided you have spoken to your residence support team first.

No - unfortunately, they do not allow students to sublet their rooms throughout their contract with us.Safety & Security

They aim to have staff available 24 hours a day, so if you ever have a request, a member of our resident team can help you day or night.

Most of the entrances to our accommodation buildings are access controlled as well as monitored by CCTV 24 hours a day, and all flat doors are all key controlled. They also aim to always have resident teams on site should you ever need extra support.

The safety of our students is very important to us. They have fire alarm tests and inspections on fire safety practices regularly across all of our residences.International Students

Unfortunately, they don’t offer airport pick up services for international students, you’ll need to make your own travel arrangements to and from the property.