The property require a reservation fee to secure your room. Your reservation fee will be equal to one week’s rent. This is shown as a credit against your first rental payment.

All Rent payments are due on or before the due date set out in your tenancy agreement. If you are unable to pay the rent instalment, you must speak to a member of your onsite team, who will assist and advise you on your options. If you fail to pay your rent, then the property will refer your debt to STA, the property debt management company, who will recover the debt on the property behalf, all additional costs incurred to recover the debt will be added to the amount owed up on collection of this. 

Free 24/7 coffee, free of charge in-apartment washer-dryers, in apartment Smart TVs, free bike hire, weekly events, CCTV, on-site leasing team and more! As well as All utility bills including gas, water and electricity (to reasonable consumption), 100MB high-speed WIFI with a personal private network, and weekly cleaning of communal spaces (all included in your rent)

The property will need a copy of your passport, visa (if required) and offer letter for university so please have these handy. If you do not yet have an offer from your university or a visa yet, you can still book with the property and supply these documents later at check in.

If your room is available, you may be able to move in early and you will be charged Rent for this period. Please contact a the property team member at the property to enquire about early arrivals.

Yes. Dual occupancy is accepted in Studio rooms only. Couple-friendly rooms are identified and can be searched for within the property booking system. Couples will both need to sign the Tenancy Agreement and be jointly/severely liable for the rent. A 20% uplift to rent is applied to all couple-friendly rooms.

Yes. the property allow students who are 17 years of age to book with the property, but they should be turning 18 prior to move-in (or shortly thereafter).

The property cater for all individuals, and the property have rooms to accommodate students with a disability and if you have any specific requirements, please contact the property and speak to a member of staff so the property can ensure to be as accommodating as possible. In addition to this, the property have step-free/level access. The property can provide information on the availability of disabled parking for customers and there are accessible WC’s in the communal areas for visitors

If you are looking for short term stay, the property are here to accommodate you. Whether you are searching for somewhere to stay during the summer period where you may be on placement, a pre-sessional course, a language course or just want to settle in earlier, please get in contact with the property to explore the property short-term letting options.

The property employ experienced, qualified, independent specialist assessors from PEMCO LLP to carry out the assessments.

A Fire Risk Assessment is carried out annually and preventative actions reviewed monthly. On occasion it may not be possible for the property to meet the desired target dates for actions set out in the assessment due to factors outside of the property control. In such circumstances (and where applicable) the property will identify and introduce additional or temporary measures to ensure fire safety at all times.

Be aware of the fire evacuation strategy and procedure. You will find information on your assembly point and what to do in the event of fire displayed on Fire Action Notices dotted around the building and in your welcome handbook. Every six months the property will hold a fire drill, the property ask for your cooperation as this will help guide you on the evacuation procedure. Failure to evacuate the building upon hearing the fire alarm puts you and others at risk. If in doubt please speak to the Responsible Person for your building.

Fire doors stop smoke and fire from spreading through a building, giving people time to escape. Never wedge open a door marked with a blue and white (circular) sign that reads "Fire Door Keep Shut" and never disconnect the self closing device. If you see a damaged fire door please report this to the Responsible Person without delay.

In the unlikely event of a fire, and you need assistance evacuating a building, even if this is only on a temporary basis, then you need to bring this to the attention of the Responsible Person for your building. the property will work with you to complete your Personal Emergency Evacuation Plan. You do not need to reveal any personal medical information but the property does ask that you tell the property about anything that affects your ability to evacuate a building.

The property do not offer any discount for full payment.

A guarantor is someone who takes financial responsibility of your tenancy. If, for any reason you are unable to pay any amount owed to the property, the guarantor is liable to do so. Your guarantor will be required to sign paperwork to check they are eligible and that they agree to this procedure. If needs be, the property have the right to contact this person under the property agreement.

If you would like to pay your rent in instalments, you will need to have a UK-based guarantor or a guarantee from Housing Hand. If you are part of a couple booking a room with the property and paying in instalments only the lead-tenant requires a Guarantor. However, as you are jointly and severely liable for the rent should they choose to not guarantee you both then your partner will require their own UK-based Guarantor. If you are under 18 at the time of booking then you will require a Guarantor and that person must be your parent or legal guardian.

Proof of address (this could be a utility bill dated from the last 3 months or a council tax letter). the property also need a proof of ID which could be a provisional /driver’s license or a passport. Your Guarantor will need to sign a separate Guarantor’s Agreement when you sign your lease with the property.

No, unfortunately pets are not allowed. Of course, if you need a guide dog or working dog to assist you, please do get in touch to discuss your options with the team.

Rooms themselves are not cleaned weekly but you can book a clean via the property online service portal for an additional charge.

The property have a dedicated maintenance team on-site who are there to quickly resolve any breakages you may have in your room. Simply log the issue via the property resident’s app, and one of the team will attend to swiftly resolve the issue.

Cinema area, games area, on-site gym, lounge, study spaces, private dining, breakfast bar and more! Check out the property page for all the property spaces!

The property studios come with their own washer-dryer in their kitchen, and the property shared apartments with a washing machine and dryer in communal kitchens solely for the use of you and your housemates. This is at no additional cost, and your laundry is therefore included in your rent.

The property are centrally located within close proximity to universities and the City Centre, please visit the property page for exact travel times.

Yes, the property provide a 100MB connection as standard. Each resident also has their own private network, offering a secure connection between up to 15 devices.

The property have on-site bike storage. Don’t have a bike? You can hire one of the property for free!

We unfortunately do not have any parking on-site. Additionally, if a friend or family member visits and requires parking there are nearby public car parks. If you need advice on the best place to park please ask a member of the team, they are here to help!

Yes, the property have an on-site dedicated gym free for you to use, equipped with both cardio and strength related equipment.

The property provide a variety of time slots throughout the day, staggering out the property move ins so that the property team can greet and assist each resident as they move in. If you would like to book in a particular slot please let a member of the property team know when you will be arriving as soon as possible.

The property are creating communities of happier, healthier students and want everyone to feel at home. If you are looking for some part time work and are an enthusiastic person who enjoys helping others, then please get in contact with the property and ask about applying to one of the property student Community Assistant roles.

For those looking to share with friends, or live communally with likeminded others, the property have a selection of en-suite rooms in shared apartments, with living areas, dining seating and plenty of kitchen space to cook up a storm. the property also have a very limited number of twodio rooms, in which you share an en-suite room designed for two people.If you are looking for a bit more privacy, the property also have a variety of studio rooms available, each with their own private kitchen.

All the property rooms have been designed for both style and practicality, spaces which largely all have the same furniture and fixtures. However, they do differ on size, layout, and location in the building, so they have been categorised and priced with this in mind. Further room information about a specific room or type can be found on the property page.

No problem at all, of the property rooms come with their own private shower room en-suite. If you would also like your own private kitchen, then the property would recommend booking one of the property studios.

Absolutely! the property en-suite apartments have their own private bedroom and bathroom, but also benefit from a shared kitchen and living area – the ideal space to get to know your new flat mates! the property do also accept applications for Dual Occupancy in Studios. NOT APPLICABLE FOR HUXLEY STUDIOS

The property have community assistant roles available for students, please contact the property for further information.

Some studios have a TV in their room, and some shared apartments feature TV’s in their living rooms. If your apartment does not feature its TV you can bring your own if you wish. the property also features Smart TVs in the shared communal spaces of the property.

The property do not provide any TV Licenses, so you will need to register for your own TV licence.

The property want you to be happy with your room choice and will do the property best to accommodate any requests to change rooms. However, these are largely dependant on what rooms the property have available at the time the request comes in. Booking early will mean you get your pick of all the property rooms so that you will not have to settle for your second choice.

All studio apartments include:

⦁ Double bed and underbed storage

⦁ Private en-suite

⦁ Study area with desk and chair

⦁ Double wardrobe

⦁ Full length mirror

⦁ Fridge freezer

⦁ Hob

⦁ Combi microwave/oven

⦁ Dining table and chair

⦁ Kettle

⦁ Toaster

All en-suite apartments include:

•    Small double bed and underbed storage

•    Private en-suite

•    Study area with desk and chair

•    Double wardrobe

•    Full length mirror

All shared living and kitchen areas feature:

⦁ Sofa

⦁ Dining table and bench

⦁ Hob

⦁ Integrated oven/grill

⦁ Integrated microwave

⦁ Fridge freezer

⦁ Kettle

⦁ Toaster

All studio apartments include:

⦁ 2 x double bed and underbed storage

⦁ Private en-suite

⦁ Study area with 2 x desks and 2 x chairs

⦁ 2 x double wardrobe

⦁ 2 x full length mirror

⦁ Fridge freezer

⦁ Hob

⦁ Combi microwave/oven

⦁ Dining table and 2 x chair

⦁ Kettle

⦁ Toaster

False alarms or unwanted fire signals occur when the fire alarm is activated when there is no fire. False alarms can be a significant inconvenience to all residents and staff and cause unnecessary pressure and resources for the local fire authority. 

You can help to reduce false alarms by  following a few simple rules: 

1. Close you bathroom door when taking a shower, steam can cause an activation. 

2. Do not smoke in your flat, room or studio. 

3. Do not cover a fire alarm detector and never tamper with fire safety equipment.. 

4. Keep kitchen fire doors closed, open a kitchen window or use extract fan to clear room of smoke when cooking. 

5. Avoid using products such as deodorant and hair spray near smoke alarms.

A Fire Risk Assessment (FRA) is an inspection of fire safety in your buildings . The purpose of the assessment is to: 

1. Assess the risk of a fire occurring, 

2. Assess the likelihood of the occupants being able to respond to a fire, 

3. Assess the consequences of a fire occurring in the building,

4. Take preventative action.

1. Never leave cooking food unattended.

2. Check the cooker and hob are turned off when cooking is finished.

3. Never cook under the influence of alcohol or drugs.

4. Keep towels away from the cooker and hob.

5. Clean your toaster frequently to avoid combustible crumbs.

6. Never tamper with the fire blanket. This is there for your safety.

Please ensure you check your welcome handbook for details of prohibited items:

1. Never use portable heaters. These are prohibited.

2. Do not use non-UK electrical items or adapters and never use a two-point plug with a three point socket.

3. Do not dry laundry on your electrical heater.

4. Do not leave mobile phones on charge while unattended or asleep.

5. Keep electrical items and leads away from water.

Please ensure you check your welcome handbook for details of prohibited items:

1. Do not use candles.

2. Do not smoke in your flat, room or studio - smoking is prohibited. Please use the designated smoking area.

3. Do not have barbeque on a balcony or inside your home. 3. do not cover a fire alarm detector and never tamper with fire safety equipment.

4. Clean the fluff/lint from your tumble-dryer after each use.