They ask that you pay a small holding payment to secure your home and take it off the market. This is then deducted from your 1st month’s rent. They do not charge a security deposit. This means you don’t have to fork out a large lump sum and worry about it being kept unfairly at the end of your tenancy.

Yes! they provide all their residents with free contents insurance via Endsleigh. For no extra charge your basic contents (including laptops up to £1k) are insured against theft. If you would like to upgrade your cover please let them know and you will benefit from their discounted rates through Endsleigh.

Yes they are! they include all utilities and complimentary superfast fibre broadband in their homes so you don’t have to worry about splitting bills or setting up joint accounts with your housemates, just one payment covers everything. It is worth noting that council tax is not included however if you are a student then you are entitled to a full council tax exemption.

When you move into a property home you will be given instructions on how to download and use their smart maintenance app. This will allow you to report any issues immediately to them and attach photos & descriptions of the issue. They will then send out the appropriate contractor to fix the problem sharpish. If you have an emergency out of hours then please call the emergency number provided when you moved in.

At property they like to priorities letting their properties to pre-formed groups. However, they understand that this is not always possible. If you just want to rent a room individually they will work hard to try to assemble groups of like-minded people to let properties together.

Your contract will outline the dates on which your rental payments are due. Whilst they will do what they can to remind you of rent payments being due please understand that the responsibility for paying your rent on time rests with you. If you believe you will have difficulty paying on these dates or would like to align you rental payments with your student loans then please contact them to discuss this. Please note that all residents will need to pay their first instalment of rent before they can release keys to any residents on joint contracts.

You can still live with them until the end of your contracted period; however you will become liable for council tax during this time. If you no longer want to live with us,they can help you find somebody to take over your tenancy, however this cannot be guaranteed and you will remain liable for the full commitments of your contract until such time that a replacement resident can be found.

Please give them a call and they will work with you to find the best way in which to pay your rent. All rent is due in advance. Please note, if your payment is more than 21 days late and they have not heard from you, then late payment charges may be applied to your account.

An emergency is a situation where the building is under threat of significant damage or is unsafe. In most cases they will carry out work quickly to prevent further damage or to make safe with the full repair being assessed during normal working hours. If a problem that you have reported is due to lack of care or misuse by you or other residents occupying the property, you will be charged for the cost of putting it right. Their key holders do hold spare keys in case of an emergency maintenance issue. Their contractors may still need to gain access via residents to make the necessary repairs. It is therefore in your best interest to be available for appointments made with contractors to ensure the repairs are carried out as quickly as possible.

If you’re already living with them, the best and quickest way to resolve your issue may be to speak to your Kin Keeper, especially if your issue concerns maintenance. 

They hope you never have cause to complain but sometimes they can get things wrong. They really value your feedback when they do as this helps them put things right, make improvements and stop it happening again. Keep reading for information on how to make a complaints.

If you have no heating please report the issue through your property portal and a plumber will attend as soon as possible during working hours. If the problem has started on a Friday evening or Saturday and you require temporary portable heaters until the office re opens on Monday you can call them.

The contractors will attend to complete emergency repairs only, further remedial works may be required in working hours following the call out. Please ensure all non-emergency maintenance is reported through your property portal, or you can call the office during opening hours.

Your rent includes the following: Electricity, Gas (if applicable), water, tv license. They provide the following free of charge: Broadband, Contents Insurance Holiday clean (once during Christmas and Easter break).

They try to be as flexible as possible with their payment schedules. They understand that for most of their residents it is better to make payments when student loans come in termly. Their termly payments are usually due in the middle of October, January and April with a small payment due at the beginning of the contract prior to moving in. You can also pay monthly if that is easier, they just need to let them know before the contract goes out.

Unfortunately, you are committed under the tenancy agreement to pay the full rent. If you find a new resident, they will let you out of your agreement from the day they move in, and refund you any unused rent that you’ve paid in advance (minus a £50 admin fee)*. They cannot refund your rent until you have found someone to take over your tenancy agreement, their booking is confirmed and they have paid the first instalment of their rent.

Once you and your guarantor have signed the contract, and the rest of your group if your contract is joint, then it is signed by them and the house is officially yours! They will be in touch a few months out from move in with their resident guide and some other great tips before moving in.

Before You Have Signed An Agreement If you have paid a holding payment and then decide to not rent the property then you will not be bound an agreement. The holding payment is only refundable in a situation where they have to withdraw the property from you. After Signing An Agreement If you have signed the agreement you are bound by the terms of it and from the start of the tenancy you will be liable for the rent in the agreement. However if you still need to end the agreement you can do so by finding someone to take the agreement over from you. Once they have signed up you will no longer be liable for your part of the agreement. They can help find someone to take over an agreement, however make no promises to be able to and until such a point that a replacement resident is found you remain liable for the rental payments.