Please check the specific apartment page on their website for full property amenities.

For some of their London properties they can arrange a meet and greet service where a member of the PMG Team can help with your luggage. Elsewhere, they can see if this can be arranged but this cannot be guaranteed. Please let them know if you need a meet greet during your pre-arrival call and they will see if they can get this arranged. 

When you book in the UK, all of their prices will be exclusive of VAT. In the UK VAT is 20% for the first 28 nights and then reduces to 4% for the rest of the stay.  For anywhere outside the UK, bookings are covered by TOMS, which means they will be inclusive of tax. City or Tourism Tax may apply in some locations and they will advise of this in your booking quote.

Corporates You will be sent an invoice via their centralised invoicing system and they can accept payment in British Pounds, Euros, US Dollars and Swiss Francs. If you would like to discuss credit terms with us please contact your Account Manager. Individuals They accept payment in British Pounds. You will be sent a payment link or you can pay via bank transfer. If you have any questions about making payments please contact your Account Manager or Booking Agent.

Corporate bookings On occasion they ask for a deposit and they will need payment 14 days before you arrive unless you have an existing credit arrangement with us. Damage to their apartments may also result in additional charges. Individual bookings They take a £1000 deposit which is refunded in full after you leave assuming there is no damage to the apartment. For their cancellation policy please read the terms and conditions provided by your booking agent.

They have an easy self-checkout process. They’ll get in touch with you via email 7-10 days before you depart to confirm all details such as where to leave your keys.

Some of their apartments offer parking facilities. Their Account Management Team will be able to provide information about this at the booking stage. Where they are not able to offer parking, they may be able to provide information about parking in the local area. Get in touch for any enquiries.

Looking after you and keeping you safe is their number one priority.  

✔ They only take on properties in safe and secure areas. 

✔ Portland Brown and their suppliers have strict key safety policies & procedures in place. 

✔ To make sure you arrive safely, we can welcome you to your apartment at any time of the day or night.  

✔ They can provide a safe in your apartment if you need one.

Housekeeping frequency varies in different cities. The majority of their apartments are cleaned weekly or bi-weekly. They'll let you know how often your apartment will be cleaned in your pre-arrival call. If you have any special requests please let them know before your arrival and they can see if they can arrange this for you. 

Their apartments are fully furnished and equipped with everything you need to feel at home.  Apartment amenities can vary slightly in different countries however their standard amenities include: * WIFI

* Housekeeping

* Heating

* Washer/Dryer or laundry facilities

* TV

* Dishwasher

* Fully Equipped Kitchen & Utensils

* Fresh Bedding & Towels

* Hairdryer

* Iron & Ironing Board

* Clothes Dryer   

Other Services 

* 24/7 Guest Relations

* All Bills Included

* Meet & Greet or Self Check-in

* WFH Space Please let them know if you require anything specific in your pre-arrival call so they can get this arranged for you before check-in, or, if you're already staying with them please contact their Guest Relations Team who will be able to help.

Their apartments have lots of advantages over alternatives like hotel rooms. They’re bigger, they offer better value for longer stays and they feel more like home. You can cook your own food, do your own laundry and live like you would at home, helping you to settle in and feel comfortable in a new city. Most of their apartments are also in residential areas, giving them a natural, everyday feel.