When applying for a room you will be asked a series of questions to determine the type of room/flat that you require, along with any special requests you may have. Please note that special requests cannot be guaranteed except where you have disability as defined and covered under the Equality Act 2010. We will attempt to meet your allocation needs as far as practicably possible, should you have a defined disability.
If you have a disability, medical condition or special request that affects your accommodation requirement please inform us in the additional notes section when completing your application, either online or by paper form.
You are encouraged to disclose any special requests for your stay such as your preferences regarding culture, religion, sex, gender, etc. to enable us to make an informed decision about your room allocation. Where appropriate, an applicant may be prioritised through the allocation categories as a result of disclosing a disability to us.

If you turn 18 in the first semester of university, we can accept your booking with no restrictions other than an adult over the age of 18 must be a co-signatory on your tenancy agreement and must accept the terms of it.
We can accept under 18s in some of our properties subject to our Policy for Students under the Age of 18.

You must be a full-time student to live with us. You can book with us whether you have a conditional or unconditional offer. However, please be aware of our cancellation policy prior to booking should your place at university not yet be confirmed.

Room cleaning services are available at some properties for an additional charge, unless stated as being included with the rent.

No pets of any kind are permitted at this property except registered assistance dogs.

If you are applying to live with friends, please ensure that you follow our ‘create application’ link online, list the friends that you would like to live with and we will then contact them and make the arrangements for you!

If you follow the ‘book now’ process you can select the room of your choice or you can make special requests within the ‘create application’ route which we will do our best to accommodate, however all requests and subject to availability and conditions.

You would need to make a formal request to the accommodation team of the property you are residing in. If you request to move rooms during your tenancy you will also be issued with new documents confirming the details of the room move which you will need to sign or accept online.
Should your new room be more expensive, then you and your Guarantor shall be liable for the higher rent from the date you are given access to it.

Yes, our summer bookings usually open around March. Keep a look out for pricing and information or contact the property team.

Your room is yours for the full contract period and you don’t need to move out during academic breaks.

On-site car parking is available at some properties, but is not included within the rental price unless explicitly stated and confirmed in writing. Payments for car parking permits are separate to your tenancy agreement. Please speak to the property team if you wish to purchase a car parking space. Car parking spaces are very limited and are strictly on a first-come first-served basis.

If you wish to arrive earlier than your contract start date, you need to email or call the sales team. If early arrival is possible your contract will be adjusted and you will need to accept it and then pay the additional charges prior to arrival. Please note, not all requests can be accommodated.

Contents insurance is included at some properties which will be specified in your tenancy agreement.

If you are a qualifying full time student, you will be exempt from paying Council Tax. You must provide us with your council tax exemption certificate which your university will be able to arrange.
If you do not have this when you move in because you have not yet enrolled on your course, please ensure that you bring with you the name of your university and your university student ID number.

       * Stage 1 - Where possible please make your complaint in person at reception or by telephone. Our staff on-site will attempt to investigate and deal with the matter immediately. If you are unhappy with the solutions or explanations given you can escalate your complaint to Stage 2 by letter or email to the site within 10 working days.
       * Stage 2 - Your complaint must be in writing. Our staff will pass your communication to a senior member of staff within the property, who will investigate further and provide a written response within 10 working days where possible. You must state why you think your complaint has not been treated fairly or correctly.
       * Stage 3 - Your complaint must be in writing. In the event that you still feel your complaint has not been treated fairly or correctly, you can write to the Complaints Panel within the proeprty at: Operations Director, Homes for Students, The Clock Tower, Longmoor Lane, Fazakerley, Liverpool, L10 1LD. The Panel will normally notify you of their decision within 10 working days. You must state why you think your complaint has not been treated fairly or correctly to this point.
       * Stage 4 - The property is a member of the Accreditation Network UK (ANUK).
If, after giving the property a chance to respond to your complaint you are still not satisfied, you can ask for an independent decision from ANUK.
       * Stage 5 - STUDENTS WITHIN SCOTLAND can apply to the First-tier Tribunal for Scotland (Housing & Property Chamber) if we have breached the Scottish Letting Agent Code of Practice and you remain dissatisfied once the above stages have been exhausted, or if we do not process your complaint within a reasonable timescale.

Your rent can be paid in a number of ways:
       * Online via by logging into your student account
       * At the property reception desk
       * By telephone to the property team
       * By bank transfer (please ensure you use your name and student ID as the payment reference). International bank transfers may incur a charge from your own bank, so please make sure you account for this amount.
We always recommend making your rent payments through your account page on our web portal.
You may also make payment by bank transfer. Please contact your property team directly or request bank details here.
Please note, you will never be asked to make a payment to any other bank account for any reason.
We do not accept cash payments for any reason.
If you are ever asked to make a payment into a different bank account, or if you are ever asked to pay cash to anyone for any reason, DO NOT make any payment, and contact us.

If you have a valid UK Guarantor, you can choose to pay your rent in three instalments, which are due in September, January and April.
If you don’t have a valid UK Guarantor, you are required to pay the full rent in August, 14 days prior to your contract start date.
Please note you must have paid the rent due by the time you arrive to check in.
Other instalment options may be available.

When you accept your room offer, you’ll be given two options:
       * To pay your rent in full
       * To pay your rent in instalments spread throughout the year
You can choose whichever is most convenient for you.

All utility bills such as gas, electricity, water are included in your rent. Unlimited Wi-fi* is also included. Your TV licence is not included in your rent as this is not classed as a utility and is your responsibility to purchase.
All of our properties offer a Wi-fi connection at the stated level** included within the rent and there is no additional charge for use of the on-site internet. Some providers may offer more services and packages at an additional charge which you are under no obligation to use. If you choose to add additional features to your internet package, that relationship is with you and the service provider directly and does not fall under the terms of your tenancy.
For information on the speed of your internet connection, please ask your Property Team for more information.
*a one off connection fee may apply depending on the property. Please see your property page and your tenancy agreement for more information.
** The internet speed is the maximum stated speed available on the property

All rent that is due must have been paid when you check in. If you are having difficulties or this will be a problem, please contact the property as early as possible who will assist you.

If you are unable to provide your own UK Guarantor, we recommend the service of Housing Hand you can find further information, prices, and how to apply on their website.
This does not apply if staying at Aspen. We do not accept YourGuarantor.com.

To be a guarantor you must:
       * Be resident in the UK for a minimum of 1 year
       * Be over 21 years of age
       * Be a homeowner or in full time employment)
      * Provide a copy of photographic identification, such as a passport, driving licence or ID badge
       * Provide a copy of proof of your UK address which must be less than 3 months old, such as a utility bill (e.g. electricity, water, gas, telephone), a bank statement or a Council Tax bill.

You can pay your rent either online by logging in to your student account, by bank transfer or by credit or debit card over the phone.
Your bank may charge you a fee to make an international payment so please make sure you check their terms and conditions first.

You can defer your rent instalments to be in line with your student loan payments if you wish. All requests for deferred payments must be made by 1st August in each academic year to the property team.
You will be required to provide evidence of your student loan schedule to the property team in order for the payment plan to be set up.
You will be required to pay two weeks’ rent 14 days prior to your contract start date, which will be deducted from the balance of your first instalment on the agreed date.
A one off admin fee of £50 will be charged and payable with the initial 2 weeks rent payment and this £50 admin fee will not deducted from the balance of rent due.
Please note deferring your rent must be pre-arranged and agreed upon with the property manager prior to your move-in date. If no arrangement has been made, rent is due as per your tenancy agreement.

If you wish to pay your rent in instalments, you will need a UK guarantor.

We may be able to accept sponsors in place of guarantors in some cases, however this depends on the terms of your sponsorship and whether your sponsor is willing to guarantee rent payments. If you are a sponsored student, please contact your chosen property directly to enquire about using a sponsor in place of guarantor.

Weekly rent payments are not available, however the property offers a number of instalment options for students to pay their rent.

All discounts offered will be deducted off your final instalment of rent.

You can book a viewing using our online viewing tool or by contacting the sales team.

Please use the link on the viewing confirmation email or contact the sales team.

A viewing usually takes around 15 to 20 minutes, however you can spend as long as you wish viewing the property.

The property team will guide you around the building and show you the social areas, outdoor spaces and on-site facilities as well as the rooms you would like to see (dependent upon availability). Please be aware that some rooms and apartments that you view may be occupied by our current residents.

We offer Online viewings for those who cannot view in person. Just click 'Arrange a Viewing' and from there you can choose the Online option and organise a time and date that suits you. A member of the team will skype call you at your arranged time.

When you come to pick up your keys you need to bring some photographic ID. To find out what else you may need to bring check out our ‘What to take to university’ page.

Some properties have car parking facilities available for a small charge, please speak to your property team directly if you would like to reserve car parking.

Your deposit is placed into a deposit protection scheme, where it is held safely throughout the academic year and will be returned to you at the end of your contract subject to the contract terms.
       * Deposit Protection Service (England and Wales)
       * Letting Protection Service (Scotland)

Your deposit will be returned to you after your tenancy agreement has ended and your room has been inspected. The amount returned to you will depend on any outstanding charges and any damage found in your room or the communal areas of your apartment. Please see your tenancy agreement for more information.