Some properties are pet-friendly. Check the amenities section of the property you're interested in to see if "pet friendly" is included in the list.

It varies by property. Check the amenities section of the property you're interested in to see if utilities are included.

If utilities are included in the rent, then all utilities will be set up before you move in. If they're not included, it's your responsibility to schedule them. Please contact them with any questions — they are happy to offer guidance and assist you in any way they can.

Furnishings vary by property, so check the amenities section of the property details page or contact your leasing agent for complete details.

Yes, but when moving out, your unit should be restored as it was originally. If it was there when you arrived, it should be there when you leave.

It varies by property. Check the amenities section of the property you're interested in to see if a washer and dryer are in the unit or on the property site.

WIFI is typically around 50 Mbps / person. Speeds may vary depending on the internet service provider.

It varies by property. Check the amenities section of the property you're interested in to see if cable internet is an option.
Who can I contact if I am having trouble accessing my lease or have additional questions about the lease service?
If you have any questions about your lease, please contact your leasing agent directly. They'd be happy to help out.

It varies by location and home. Check the amenities section of the property you're interested in to see a full list of what's available. You can also reach out and talk to your leasing agent.

You'll receive your security deposit via check within 2 - 3 weeks after your move-out date.

They does typically require a security deposit, though this can vary by market. The amount is usually equal to one month's rent.

Yes, there is an income requirement when applying for properties. The specific amount varies depending on the region, with the general guideline being that the income-to-rent ratio should ideally range between 2.5 and 3.

They strongly recommend that all tenants purchase renters' insurance to protect the home and their own property. You'll be charged a penalty if there's any damage to the house and you don't have insurance.

They accept Visa, Master, Amex, Discover, and bank ACH.

Yes. they are using Stripe, which requires a 2.9% fee+30-cent fee or a 0.8% ($5 maximum) fee with ACH payments.

They have virtual tours available for various properties, and they can also send out tour videos to interested prospects.

If you didn't receive the lease documents, please double check your email and the spam folder. If not, reach out to your leasing agent directly.

Please reach out to your leasing agent, and they will send you a new copy.

Yes, all tenants will have to sign the lease agreement.

All their leases are unique to their region and should be able to cover all local laws and ordinances.

Please reach out to the leasing agent that has been in communication with you, though not all requested changes may be possible.

They will send check-in instructions a week before you move in, including a checklist with details explaining how you can get your key. If it's a smart lock, you'll receive the code. If it's a traditional lock, you'll receive access to the lockbox service.

Their community events include small inclusive board games, open house barbecues, baking, bowling, floral design, fashion shows, and even fancy yacht parties!

Regular community activities such as Game Night are free for community members only. You might have to pay to attend large-scale events, but as a community member, you'll enjoy big discounts — as much as 50% to 80%.

You can submit a request for maintenance at the online residential portal.

Their maintenance staff responds to requests within 1-3 business days. They will keep you updated and give you a window of time when they'll arrive on the day-of.

They are serious about maintaining the quality of properties, and ask that you report any suspected damage to management as soon as possible. You'll save yourself money in the long run, too, because they won't deduct anything from your security deposit.

They cover all the maintenance within 48 hours after you move in. After 48 hours, their professional maintenance staff / partners will help you figure out whether they can cover it. To learn more details ahead of time, please refer to your lease agreement.

Before signing the lease, renters should be aware of all rental details such as the monthly rent, concession, utility calculations, whether or not furniture is included, etc.

Unfortunately, they do not support the option to cancel payments.

Once you have made a payment, you will arrive at a payment success page. An email notification will also be sent to your email confirming the payment.

Unfortunately, they do not support the option to stop an in-progress payment.

If you are part of a group lease, please coordinate the rent amongst yourselves.

Safety is a very subjective matter. Before signing the lease, they encourage prospects to tour the apartments and houses to find a place in their desired locations.

Though they don't guarantee roommate compatibility, they have Community Success Managers to help you create strong bonds throughout the management community. You can count on them to organize activities and events to help you get involved in the community and meet people.

You can check the website for photos, videos, VR, or floorplans of the unit/room. If these seem to be missing, please reach out to your leasing agent.

Yes they will be able to assist based on their availability at the moment.

You can search by neighbourhood or by map on the website.

Reach out to the property manager if you are a tenant.