All our apartments come with everything you need: Stylish furnishings, linens & towels, shampoo and body lotion, stovetop, microwave, tableware essentials and a working space.

We offer short and long term stays for students, professionals and travelers. In PHNX you can stay a night or a few months depending on your schedule.

Check In is from 3pm and Check Out is before 11am.

You can’t book it but please contact the reception team the day before your departure and we will see what we can do.

After you booked an apartment you will get an email with a link to check in online. When you arrive you still need to collect the key card to your apartment from one of our check-in stations in the lobby. Our entire check in process is contactless.

Yes, if you have a booking confirmation you can self-check-in anytime you want.

Our reception is open daily from 8am until 10pm. But our contactless self-check-in system does not require you to go to the reception. We are there for you 24h.

Yes we clean your apartment regularly. Different cleaning schedules apply:- 

• - Short Stay (< 27 nights): Every 3 days
• - Long Stay (> 27 nights): Once a week
• - Students: Every 2 weeks

You can always book additional cleanings when needed for EUR 15 per cleaning.

Yes, just leave your luggage at reception. Monday to Friday from 8:00 am to 10:00 pm.

Sadly we don’t have parking on site. But free on-street parking is available within walking distance  - There is a large parking garage nearby "Parkhaus Harburg Carree" (hourly, daily, monthly fees apply).

Yes, indoor bicycle parking is available free of charge.

Yes, we have pet friendly apartments available. Please let us know in advance if you are coming with your pet. We need to know what type of pet and how many pets will be staying with you. An additional check out cleaning fee of 25 euro will be charged per pet.

Our Wi-Fi is included in your rent and works in areas of the building. Dedicated download speed of 100 MB per registered user. If you need more speed then you can upgrade for a fee.

Please smoke outside, either in our court yard or on the terrace on the 5th floor. If you rent an apartment with a balcony then please feel free to smoke on your balcony. It is strictly prohibited to smoke inside the building. If you smoke in your apartment then we will charge EUR 250 for a special cleaning.

Your apartment has been designed with lots of storage space (i.e under the bed or on top of the wardrobe ideal for bigger items such as suitcases). If you still need more space then you can rent a secure locker in the basement for EUR 100 per month (limited availability).

We have a spacious shared laundry room with washing machines, tumble dryers and iron boards to keep you looking your best. The machines are operated via your smart phone using the WeWash App (https://we-wash.com).

Washing costs 3,50 EUR / Drying costs 2,50 EUR / The use of an iron & ironing boards is free.

Your apartment will be cleaned by our cleaning staff regularly (please consult the cleaning schedule depending on your booked rate). If you still want/need to clean your apartment once or twice yourself then you can borrow a hover as well as mop and bucket from our reception. You will find a broom and a dustpan in your apartment.

Our apartments don’t have a wish washer. You will find washing-up liquid and a brush in your apartment.

At this property, you'll quickly meet other residents by attending one of our many events. Check out our events calendar. Register for an event, show up, have fun and make new friends.

Our restaurant serves food and drinks all day, every day. Fresh, healthy food to fuel your productivity with a globally minded menu. You can find opening hours and menus on our webpage.

Yes, we have got you covered 24/7. Our snack machines sell items such as personal hygiene, cosmetics, beverages (non-alcoholic & alcoholic), snacks and microwave food.

• The Shoebox (max. 1 guest, 16 m2)
• Standard Apartment with or without balcony (max. 2 guests, 20 m2)
• Duplex (max. 2 guests, 25 m2)
• One-bedroom Apartment with or without balcony (max. 2 guests, 35 m2)
• Two-bedroom Apartment (max. 4 guests, 46 m2).

We are cashless, so we only accept payment with credit card, debit card. EC card, PayPal and Bank transfers.

You can cancel free of charge depending on your booked rate:

- Short Stay Flexible Rate (up to 27 nights): 1 day prior to arrival before 3:00 pm CET

- Long Stay Flexible Rate (more than 27 nights): 7 days prior to arrival before 3:00 pm CET.

Yes please contact our sales team.

Of course, but only during your free cancellation period.

Yes, it is important that you feel at home. If for any reason you need to change your apartment then please contact reception.

We have French Queen-size beds (140 cm wide and 200 cm long) in most apartments. The one-bedroom apartments have King-size beds of 180 cm x 200 cm.

All apartments come with white linens and towels you can feel good about – they’re carbon neutral.

It’s fully equipped with a glass stovetop, silent fridge with freezer compartment, a microwave, essential tableware, cutting board, cutlery, China, glasses, water kettle and a bottle opener.

Each apartment has a smart TV. Please note that we use IPTV for regular TV channels. The TVs have Netflix, Amazon Video and Youtube installed. You will have to log into those services with your own account.

Each apartment has a private bathroom stocked with hand wash, shampoo, body wash, body lotion. Our cosmetics are vegan and organic. You will also find a hair dryer.

Baby cots are free of charge and are subject to availability. Please contact reception in advance to add a baby cot to your reservation.

All of our apartments have a hair dryer.

Yes.

We don’t have air conditioning. Hamburg is not known for it’s tropical climate but you can ask for a fan if needed. All rooms have radiators (central heating).

You can book stays up to 6 months.

In order to qualify for the student rate you need to provide us with proof of enrolment at a local university.

No, we don’t require a deposit, proof of income, or a guarantor.

Our rates are all inclusive. This covers internet, electricity, water, heating, taxes and our regular cleaning service. Please note that if you register your property address with the City Hall then you will be subject to pay a local tv license.

You can bring additional personal items for your comfort and appliances but drilling holes in the walls and other modifications are not allowed.

Send all your packages to PHNX for safe handling and collection. Let our reception staff wait for your deliveries, instead of you. Online shopping has never been easier.

You can make an appointment and get a tour around PHNX. We can even make a virtual tour.

We have two meeting rooms.: The Board Room and Sky Lounge.

50 people for the Board Room and 200 for the Sky Lounge.