A guarantor commits to ensuring that the terms of the tenancy agreement are complied with. Guarantors provide us with additional financial security in the event of a change in your circumstance. If you would like to pay in instalments throughout the year, you will need a UK based guarantor.

Circumstances change, they understand that. A guarantor provides assurance to them as your landlords, that there is someone on hand who understands and accepts the responsibility of rent, should you be unable to pay.

They will need a Name, current UK address, email address and a contact number. Once you have signed the contract your guarantor will be asked to accept the agreement and provide proof of ID and address. If they are not a UK national but reside in the UK they must provide proof of settled status.

Don’t worry if you do not have a guarantor, they do have other options available for you. Full payment contracts are available. This would mean your rental is payable upfront at the start of your tenancy and therefore no need for a guarantor. However, they know that upfront payment can be a big ask and in these circumstances they can recommend an approved UK rent guarantor service. Please speak to your individual site team if you are looking to use a rent guarantor service.

You can log maintenance issues through the online portal by logging into your account on the website and click ‘Maintenance request’. You can also report urgent issues to reception either by coming to the reception desk or calling the telephone number on the site web page. A member of our friendly on-site maintenance team will aim to resolve the issue for you quickly.

If you require any instructions or user guides please contact your property manager who will be able to assist with this, or any of our staff on site will be able to assist with this.

Each Property site has a friendly team, with someone available to our residents 24/7. For some of our sites, an emergency contact number will be provided when staff are not onsite.

If you booked directly with them, you will be able to move in on your tenancy start date, please check your tenancy agreement for confirmation of this, or contact the accommodation team at the site you have booked.

Property offers tenancies of different lengths, including short-term contracts. The minimum stay is 4 weeks, and all short term lets are subject to availability and must be paid in advance. If you are interested in a short-term contract, please contact the site directly.

To book with them you will need a guarantor. However, please note your guarantor must be in a position to pay any rent due if you are struggling to pay your rent or your student loan is late. If you have any questions about nominating a guarantor, please get in touch and they be happy to advise further. If you pay your rent in full upfront, we may be able to offer you a non-guarantor option. Please contact them prior to making your application to discuss.

Our shared flats range between all of our properties. If you need any further information about how many rooms would be in each flat at your individual residence please contact your individual site team for further information.

When booking directly with them, you choose which room to book into within each building, you can also see your flatmates preferences to see if you think they would be suitable flatmates for you. This gives you more control over who you will be living with.

While they can let you know the ages and genders of your future flatmates, they cannot provide their names or any other personal information. This information is present during the self-select process on line. However, you can find your flatmates through our Facebook pages, or through your University’s social media – it’s a great way of getting to know everyone in your flat before you’ve even moved in!

If you’re planning on living with your friends, you’re in luck! You can all book together via our self selection process so you will be guaranteed the same flat together.

Unsure of what you need to bring for your bedroom? they're here to help! When it comes to your bedroom, please note that they do not provide bedding. They suggest you bring along a duvet, pillows and bed linen. You may also want to bring clothes hangers, towels and a laundry bin. While they provide some kitchen appliances, they do suggest each tenant brings their own crockery, cutlery and other kitchen utensils. Upon arrival, most students living in shared flats arrange with their flatmates to buy some communal items – they recommend this as a cheaper option which would also avoid cluttering the kitchen with multiple items. For a full list of what they advise you to bring, check out your student handbook. If you are unable to bring certain items with you, don’t panic – there are plenty of shops close by where you can find the things you need.

Car parking requirements are different at all of our properties therefore it is best to check with the individual site teams when booking for further information on parking.

No, smoking is a fire hazard and so for the safety and comfort of everyone, smoking, including the use of e-cigarettes/vapes is forbidden in either your room, the communal areas of your flats or any other internal area of the building. There are designated smoking areas in the grounds of every building which you are welcome to use. Note that anyone found to be smoking in the building will be subject to our antisocial behaviour process.

As a tenant of a Property site you are more than welcome to invite guests to your accommodation for up to 2 nights at a time. If your guest is staying overnight, please let a staff member know. They also suggest that you do be mindful of your flatmates: let them know before your guests arrive, and ensure you still comply with site rules regarding noise in the flat. Moreover, remember that as a tenant of a Property site you are responsible for the behaviour and actions of your guests.

It may be possible to change your room after you have moved in depending on availability- they suggest you get in touch with your accommodation team on site, over the phone or through email. Please note to be able to complete a room move, your rent account will need to be fully up to date, an inspection of your room will take place and you will incur a £50 administration charge that will need to be paid before the move can take place.

You can pay your rent through the online portal – simply log into your account on website and click the option to ‘Pay your rent’.

If you are unable to pay through the online portal, you can pay via bank transfer. Please speak to your accommodation team for further details. They do not store debit/credit card details.

Your rental will have set due dates, please check your tenancy agreement so you can familiarise yourself with when your rent is due.

There is a £50 admin charge for tenancy takeovers and room moves. If you prefer you can also pay your rental in full at the start of your contract. If you are unable to make your rent payment on or before the set dates for whatever reason you must inform the accommodation team at your site, either by emailing the site team, coming to the reception desk or calling the telephone number on the property web page.

Many of the Property sites have onsite security staff and digital entry systems in each building. For some of the sites an emergency contact number will be provided when staff are not onsite, ensuring that the buildings are safe and secure.

• You are required to pay an advance rent at the time of booking. This is equivalent to one weeks rental.
• This is refundable should you decide to cancel within the cooling off period or later find your place has been withdrawn or you aren’t able to obtain a UK visa.
• The advance rent will show as a payment towards your first rental instalment on your account.

To see the different room options on offer, choose your city and property from the main menu. If you are unsure of which room to choose, why not arrange a viewing?