iQ Exchange, Nottingham

Lower Parliament Street, Nottingham, NG1 1EE, United Kingdom

13 Images

Detail Properti

Laundry Facility

Gym

Bills Included

Dual Occupancy

Your search for the best student accommodation in Nottingham ends here at iQ Exchange. iQ Exchange Nottingham is an attractive student accommodation that offers a wide range of student housing, such as two-bedroom apartments, en-suites, penthouses and studios in the heart of the city. iQ Exchange is located within just a 15-minute walk from Nottingham Trent University and Nottingham Trent International College, making it an ideal and convenient student accommodation for students.

Nottingham is a city of history, culture and modernity. This city has a lot to offer and, undoubtedly, you will never have a dull moment here. This city is home to many students, national and international, and provides a plethora of comfortable student accommodation, where iQ Exchange Nottingham is one of the popular ones. It is no wonder that Nottingham does not run out of places for you to see and explore and also amazing academic and work opportunities. If you are looking for a home away from home in Nottingham, you should definitely check out iQ Exchange Nottingham student accommodation since it is one of the popular options among students.

iQ student Exchange is specifically designed and built for students by keeping in mind their comfort and needs. This property offers modernly designed student accommodation in the historic city of Nottingham. This accommodation is popular among students because of its proximity to many universities and the modern facilities and amenities provided. This student accommodation is surrounded by overwhelming options of things to do and places to visit, such as the City of Caves, the National Museum of Justice and The Robin Hood Experience.

Features

iQ Exchange Nottingham offers a wide variety of modern student accommodation, including rooms, studios and apartments. iQ Exchange Nottingham offers many convenient amenities to make your stay comfortable. Your bills, like utilities, electricity, heating, and water, are all included, so you don't have to worry about extra costs. You'll have access to WiFi for your online needs. The place is safe with CCTV and 24/7 security. Inside your room, you'll find a comfy double bed, a study desk, a chair, a wardrobe, a shower, a sink, and a toilet.

Common areas include laundry facilities, spaces to socialize, and a study area. The location is great, close to universities, with easy access to public transport and the city centre. There's even a place to store your bicycle. Keep in mind, though, that pets aren't allowed on the property. Plus, the friendly staff is around 24/7 to help, and you'll have free contents insurance for peace of mind during your stay.

Nearby places

The central location of this property will make almost all major areas easily accessible to you. Nottingham Trent University, Nottingham Trent International College and the University of Nottingham. iQ Exchange Nottingham's neighbourhood is also very well connected to public transport, which makes it an ideal location for student accommodation.

Nottingham will let you enjoy your college days to the fullest. Nottingham offers a vibrant student life, and iQ Exchange Nottingham is at the heart of this vibrant city offering a plethora of hotspots. The property is in easy access to popular pubs and restaurants like The Avenues Cafe, where you can indulge in a hot steaming cup of coffee and unwind, GB Cafe and Restaurant will help you satisfy your sudden cravings as it is just a rock’s throw away. Or you can have amazing fish dishes and hamburgers at George's Great British Kitchen and Annie's Burger Shack. You can also visit Neon Raptor and Fox & Grapes, where you can chill with your friends all evening with a pint of beer or two.

Since this area is very close to the city centre, your life becomes comparatively easy. Almost everything is accessible within a rock’s throw-away. The stores and superstores such as Lidl, Asiana Express and Murat Food Centre are also easily accessible from this property. City of Caves, The Robin Hood Experience and Green's Windmill and Science Centre are among popular tourist attractions close by.

On a bright and sunny day at this student housing, take a short drive or stroll through public gardens such as Arkwright Meadows and King Edward Park to get some fresh air. You could go to the Nottingham Central Library or the Arboretum to get away from the hustle and bustle of city life.

Commute

Nottingham has a well-linked and efficient public transport system. With many transportation access closeby to the property, travelling via public transport will never prove to be a hassle. Pryzm (Stop H3) bus stop. Or you can catch a tram from Lace Market Tram Stop. To travel far away, you can reach Nottingham train station. You can also rent a bike, cycle around the beautiful city, and marvel at its architecture. Walking to nearby places is also an affordable and healthy way to commute through the beautiful streets of Nottingham.

No Visa No Pay

Failure to obtain a UK Visa

If you fail to obtain a UK Visa before the start date of your tenancy, we will cancel your Tenancy Agreement and refund any rent payments made so long as you provide the following information:

Written confirmation from you that you wish to cancel your reservation; and Supporting official evidence to show that the Visa was declined.

This supporting evidence should be supplied to management within 72 hours of you receiving official confirmation. In these circumstances, any Booking Fee and any rent paid will be returned to you within 4 weeks.

No Place No Pay

Failure to get in to your first university of choice

Should you fail to gain the required qualifications and are not accepted into the University you stated as your first choice, or you choose to go to a different University because you have exceeded your expected grades, you may cancel your Tenancy Agreement and we will refund any Booking Fee and any rent payments made so long as you provide the following information within the timescales mentioned below

Written confirmation from you that you wish to cancel your reservation due to having failed to obtain the required grades for your first choice University or you have exceeded your grades; and Supporting written evidence from the University or UCAS rejecting your entry/acceptance of your new university.

This information must be provided to them within 72 hours of your exam results being published to be eligible for a Booking Fee refund (if you have paid a Booking Fee). In these circumstances, any Booking Fee and rent payments will be returned in full within four weeks. If you fail to provide the information within 72 hours of your exam results being published, any Booking Fee will be retained as a cancellation fee.

Please note, if you are attending another University in a city where management has a property, their team will be happy to support you in finding suitable accommodation. In this case, any Booking Fee and any rent payments made may be transferred over to your new booking.

Replacement Tenant Found

1. If you need to leave the accommodation, you’ll need to find another student to take over your tenancy for the remainder of your contract.

2. You are liable for all rent due until the date of the replacement tenant’s contract start date. You will be released from contractual obligations set out in the Tenancy Agreement once the replacement has signed their tenancy agreement and paid any rent due, any overpaid rent money (less the cancellation fee and any costs to prepare the room) will be refunded to you within 28 days.

Please note:

(a) The replacement option is only available for academic year bookings of 16 weeks or greater.

(b) You are able to use the replacement services only within the permitted period starting one month after your Tenancy Start Date and two months before your Tenancy End Date.

(d) You must settle any rental arrears prior to the management starting the replacement process.

(e) An amount equal to your Booking fee (if you have paid a booking Fee) or one weeks rent (if you have not paid a booking fee) will be taken as a cancellation fee. In addition, if you have occupied the room, you will also be charged to cover the costs preparing the room for the replacement tenant.

Deferring Studies

Deferment of University entry

If you choose to defer your university entry to the next academic year before the start date of your tenancy, we will cancel your Tenancy Agreement and refund any rent payments made as long as you provide the following information:

Written confirmation from you that you wish to cancel your reservation due to deferring your university entry to the next academic year; and Supporting written evidence from the University or UCAS to confirm deferral

In these circumstances, any Booking Fee will be retained as a cancellation fee.

Other cancellation policies

Cancellation by the property management prior to you collecting your key

Property management reserves the right to cancel your booking on notice if:

You notify them after the Deadline that you have decided not to enter into the Tenancy Agreement; They take all reasonable steps to enter into the Tenancy Agreement before the Deadline and you fail to do so, for example, if you fail to complete your application or provide guarantor details and supporting documentation in good time; You provide them with relevant false or misleading information; They are prohibited from entering to the Tenancy Agreement with you because of the Immigration Act 2014 (persons disqualified by immigration status). In the case they cancel your booking for this reason, you will not be liable for the contractual obligations laid out in the Tenancy Agreement from the date of cancellation, irrespective of whether you have signed it; They have determined following undertaking Screening Searches that you appear on Sanctions Lists and/or Law Enforcement Databases; You fail to cooperate with any Screening Search Additional Information Request(s); You have not paid any amounts that have fallen due (including but not limited to, your first rental instalment, any previous year’s rent or damage charges); and/or You have committed any breach of the Tenancy Agreement or any previous tenancy agreement with us.

They may also terminate your Tenancy Agreement for any of the reasons set out above, as set out in more detail in clause 2.4 of the Tenancy Agreement itself. If you enter into the Tenancy Agreement, and you then fail to collect your key within 2 weeks of your Tenancy Start Date, The property management reserves the right to:(a) Cancel your booking and terminate the Tenancy Agreement and(b) Re-let your room. In these circumstances any rent paid by you (including any Booking Fee allocated to the first payment of rent) will not be refunded to cover any losses incurred by us for empty unlet rooms. This provision takes precedence over any provisions in the Tenancy Agreement. If your booking is cancelled in such circumstances, any Booking Fee you have paid will be retained by the property management.

Cancellation by you – prior to collecting your key

If you have not entered into the Tenancy Agreement, the Deadline has passed and you wish to cancel your booking, then any Booking Fee you have paid will be retained by the property management. If you have entered into the Tenancy Agreement and you wish to cancel your booking, you will remain liable for the contractual obligations set out in the Tenancy Agreement and you may not cancel the booking unless you can provide proof that you fit any of the following criteria and have not yet collected your key, and provide the evidence required within the timescales as detailed below:

You notify them of your intention to cancel your booking prior to 1 August or, if your Tenancy Start Date (as defined in your Tenancy Agreement) is in any month other than September, 28 days before your Tenancy Start Date. You notify them of your intention to cancel within 7 days of payment of your Booking Fee (if you have paid a Booking Fee) and you have not collected your keys. Your UK Visa application has been denied. You have not obtained the required qualifications to get into your first University of choice You are deferring your university entry.

Where proof is provided in accordance with these terms and conditions and to their reasonable satisfaction, you will be entitled to cancel the booking and you will not be liable for the contractual obligations laid out in the Tenancy Agreement from the date of cancellation.All cancellation notifications must be made via their app and official email.

Where the reason for cancellation is not one of the five matters listed above (e.g. you have changed your mind, booked a different accommodation, voluntarily withdrawing your university entry etc.), you will remain liable for the full contractual rent, unless and until a replacement tenant is found for your accommodation. You are responsible for finding an eligible replacement tenant, although site staff will assist where possible.

If you wish to cancel the booking and a replacement tenant is found, subject to our agreement, you will be released from the contractual obligations set out in the Tenancy Agreement. Once the new replacement tenant has signed their Tenancy Agreement and paid any rent due, any overpaid rent money will be refunded to you, less an amount equal to your Booking Fee (if you have paid a Booking Fee) as a cancellation fee. Please note that all tenancies commence on a Saturday; therefore the relevant site team will confirm your official release date from your contractual obligations under the Tenancy Agreement.

Evidence required where there is a cancellation by you

Notify them of your intention to cancel within 7 days of payment of your Booking Fee (if you have paid a Booking Fee) and you have not collected your keys.

No further evidence is required beyond notifying them, and your Booking Fee will be returned to you.

Notify them of your intention to cancel prior to 1 August or 28 days before your Tenancy Start Date if your Tenancy Start Date is in any month other than September but more than 7 days after the payment of your Booking Fee (if you have paid a Booking Fee).

No further evidence is required beyond notifying them. Your Booking Fee (if you have paid a Booking Fee) will be retained as a cancellation fee.

From GBP 166 /week

Jaminan Kesesuaian Harga

Properti Terverifikasi

Layanan Gratis

Tanya

Syarat & Ketentuan Penawaran

Penawaran Yang Diberikan Bersifat Terbatas Dan Berubah Secara Dinamis Harap Konfirmasi Penawaran Dengan Eksekutif Pemesanan Kami sebelum Memesan Untuk Mengklaim Penawaran

Fasilitas Dan Layanan

Common Amenities

Close To Universities

Laundry Facility

Social Spaces

Great Public Transport Links

City Centre Location

Study Area

Property Rules

No Pets Allowed

No Smoking Allowed

Bills Included

Wifi

Electricity

Heating

Water

Content Insurance

Safety and Security

24/7 Staff Presence

24/7 Security

CCTV

Tipe Kamar

Sold Out

Durasi: 17 week

Move_id: 11 May 2024

Dari GBP201 /week

Bronze En Suite

Durasi: 17 week

Move_id: 11 May 2024

Catatan: summer stays

Sold Out

Durasi: 17 week

Move_id: 11 May 2024

Dari GBP184 /week

Silver Duplex Studio

Durasi: 44 week

Move_id: 14 Sep 2024

Dari GBP267 /week

Sold Out

Durasi: 17 week

Move_id: 11 May 2024

Dari GBP239 /week

Sold Out

Durasi: 51 week

Move_id: 14 Sep 2024

Dari GBP248 /week

Sold Out

Durasi: 17 week

Move_id: 11 May 2024

Dari GBP261 /week

Sold Out

Durasi: 17 week

Move_id: 11 May 2024

Dari GBP261 /week

Penthouse En Suite

Durasi: 51 week

Move_id: 14 Sep 2024

Dari GBP193 /week

Durasi: 17 week

Move_id: 11 May 2024

Catatan: summer stays

Dari GBP205 /week

Sold Out

Durasi: 17 week

Move_id: 11 May 2024

Dari GBP187 /week

Sold Out

Durasi: 17 week

Move_id: 11 May 2024

Dari GBP205 /week

Diamond En Suite

Durasi: 44 week

Move_id: 14 Sep 2024

Dari GBP216 /week

Sold Out

Durasi: 17 week

Move_id: 11 May 2024

Dari GBP193 /week

Sold Out

Durasi: 17 week

Move_id: 11 May 2024

Dari GBP212 /week

Sold Out

Durasi: 17 week

Move_id: 11 May 2024

Dari GBP212 /week

Silver En Suite

Durasi: 51 week

Move_id: 14 Sep 2024

Dari GBP187 /week

Durasi: 17 week

Move_id: 11 May 2024

Catatan: summer stays

Dari GBP192 /week

Durasi: 44 week

Move_id: 14 Sep 2024

Dari GBP202 /week

Sold Out

Durasi: 17 week

Move_id: 11 May 2024

Dari GBP178 /week

Sold Out

Durasi: 10 week

Move_id: 11 May 2024

Dari GBP192 /week

Sold Out

Durasi: 10 week

Move_id: 11 May 2024

Dari GBP192 /week

Sold Out

Durasi: 10 week

Move_id: 11 May 2024

Catatan: Summer Stay

Dari GBP192 /week

Sold Out

Durasi: 11 week

Move_id: 11 May 2024

Dari GBP192 /week

Sold Out

Durasi: 17 week

Move_id: 11 May 2024

Dari GBP192 /week

Sold Out

Durasi: 18 week

Move_id: 11 May 2024

Dari GBP192 /week

Sold Out

Durasi: 18 week

Move_id: 11 May 2024

Dari GBP192 /week

Penthouse Room

Durasi: 51 week

Move_id: 14 Sep 2024

Dari GBP190 /week

Durasi: 17 week

Move_id: 11 May 2024

Catatan: summer stays

Dari GBP200 /week

Sold Out

Durasi: 17 week

Move_id: 11 May 2024

Dari GBP183 /week

Sold Out

Durasi: 17 week

Move_id: 11 May 2024

Dari GBP200 /week

Can I book if I'm under 18?

Property does not accept parental responsibility for occupiers under the age of 18. they require that all tenants living at one of our properties in England and Wales to be over the age of 17 or turning 17 during the academic year booked to live at accommodation, and tenants living in our Scottish properties to be age 16 or over. Exceptions to this rule are available in selected cases through prior arrangement. If in doubt, please contact your preferred site and the team will be able to advise you.

Can I bring a TV?

If you want to bring a TV, check that your room has a TV point and don’t bring one larger than 21”. You can’t mount your TV on the wall, so make sure it’s free-standing. While all TVs provided by Property in communal areas accessed by all residents are covered by a TV Licence, you will need to buy your own licence if you bring your own TV or if there is one already in your room or shared kitchen & living area. If you’re unsure, please check with your site team. For details of licensing requirements regarding catch-up TV and online streaming, please refer to your resident handbook, ask your site team or contact TV Licensing.

Can I bring my bike?

Yes – most sites have a secure bike store that is free to use for all residents. You will need to register and tag your bike with our team when you arrive.

Can I bring my car?

Some of our sites have limited parking, including in some cases disabled parking bays. However, as our locations are generally close to universities and local amenities, a car shouldn't really be necessary. If you do want to arrange parking, speak to your site team as soon as possible - any spaces available are likely to be reserved very quickly.

Can I bring pets?

Sadly, they do not allow pets at Property. However, they make an exception for residents who require the assistance of a trained and registered Service Dog or Assistance Dog. Any requests for emotional support animals that are prescribed by a licensed mental health professional are assessed on a case by case basis.

Can I choose where my room is in the building?

Yes, you can specify where you would like your room to be – from those which are still available – at the time you book.

Can I choose who I live with in a shared flat?

Our online booking system will show the gender of those who have already booked a room in your chosen flat, if this information is available. If you want to make a group booking with people you already know, our group booking procedure will help you do this.

Can I have overnight guests?

Yes, it's your home so you can have guests staying over occasionally. All overnight guests should only stay in your own room and for no more than 3 nights within a 7 day period. they would ask you to respect your fellow residents and let your flatmates know as well as sign in your guest at reception. You are responsible for the behaviour of any guests you bring to your site. Due to COVID-19, they may need to make changes to our guest policy in accordance with Government guidance.

Can I make a group booking?

Yes. If you’d like to share with friends, you can find and select rooms in the same flat on our booking portal. Alternatively, please speak to a member of the site team and they will be happy to help you.

Can I move in early?

Yes, they can often arrange this. Please contact your property site directly to see if they have availability or alternatively login to the resident portal to see it is possible to book your room for an early move in.

Can I move out early?

You can move out whenever you are ready but the contract you have with Property is a Fixed Term Tenancy Agreement and you will still need to pay the full rent until the end of the agreement. The only way to release yourself from the Tenancy Agreement is to find a replacement tenant who will take on the full contractual obligations under the Tenancy Agreement. they will only permit you to do this in the period starting one month after your Tenancy Start Date and two months before your Tenancy End Date (“Permitted Period”).

Can I share my room with my partner?

They offer free dual occupancy across a limited number of our studios where both residents are students. You'll see the dual occupancy symbol next to the room number if it is available when you select the room via the floorplan. We'll ask for your partner's details during the booking stages. Both you and your partner must sign our tenancy agreement and have student status for the duration of the booking. If your partner is not a full time student as well then unfortunately they cannot live with us.

Can I smoke in my room?

No, all accommodation is non-smoking. You may smoke outside in designated smoking areas. Please do not smoke anywhere near other residents’ windows, as the unwelcome smell of smoke can drift into their rooms.

Can I store my stuff with you over the holidays?

Yes, they can arrange temporary storage for possessions you don’t want to take home with you. Just ask your Reception team for details. Alternatively, you can use the Pinglocker app for storage and relocation services they provide nationwide.

Can I sublet my room to someone else?

No. So please don’t try. If you do find yourself needing to move out for any reason, your site team can advise you on making arrangements to find a replacement tenant.

Can I swap my room?

It may be possible to swap or change your room once you have moved in, subject to availability. A room change fee will apply. To find out if it’s possible for you to change room, please speak to the accommodation manager at your site.

Do I have to be home by a certain time each night?

No, it’s up to you when you come in. If returning late at night, please respect your fellow residents and keep noise to a minimum between 11pm and 7am.

Do I need to clean my accommodation when I move out?

Yes, please make sure your accommodation is clean to avoid any cleaning charges. You can find a checklist of things to take care of here. For our London residents, if you wish to save time you can use the Pinglocker app to arrange a room clean at an additional cost.

Do you have laundry facilities?

Yes, the vast majority of our sites have a laundry room where you can wash and dry your clothes. These are operated by an independent provider, Circuit Laundry or Miele. You will need to pay to use the machines via a top-up card or their mobile app. For our London residents, Pinglocker provides convenient collection & delivery service for dry cleaning and laundry at an additional cost. You can book these services through Student Sevices on the app – or you can visit PingLocker’s website.

Do you provide bedding?

No, so please bring your own sheets, duvet, pillows, towels etc when you move in – or you may prefer to buy them locally on arrival. Alternatively, you can order a bedding pack online from Pinglocker (along with many other useful items), and it'll be ready and waiting for you when you move in.

Does Property permit the use of drugs at its accommodation?

No, drugs are not permitted and prohibited items will be confiscated. The tenancy agreement gives Property the right to confiscate substances, including ‘legal highs’ without the consent of the resident.

How can I make a complaint?

Complaints can be made directly through the App or by sending an email to the site team or where the appropriate member of Property will seek to find a resolution. They try to resolve any complaints internally, but understand there may be times when this is not possible. Our complaints procedure is detailed here.

How do I cancel my booking?

If you have entered into the Tenancy Agreement and you wish to cancel your booking, you will remain liable for the contractual obligations set out in the Tenancy Agreement and you may not cancel the booking unless you can provide proof that you fit any of the following criteria and have not yet collected your key, and provide the evidence required within the timescales as detailed below: Where the reason for cancellation can’t be proved with supporting evidence attached to the cancellation request in line with the above, the student will remain liable for the full contractual rent, unless and until a replacement tenant is found. The student is responsible for finding an eligible replacement tenant, although site staff will assist where possible. If a replacement tenant is found, once the new replacement tenant has signed their Tenancy Agreement and paid any rent due, the student will be released from the contractual obligations laid out in the Tenancy Agreement. Any overpaid rent money will be refunded, less an amount equal to your Booking Fee (if you have paid a Booking Fee), as a cancellation fee.

You notify us of your intention to cancel your booking prior to 1 August or, if your Tenancy Start Date (as defined in your Tenancy Agreement) is in any month other than September, 28 days before your Tenancy Start Date,
You notify us of your intention to cancel within 7 days of payment of your Booking Fee (if you have paid a Booking Fee) and you have not collected your keys.
Your UK Visa application has been denied.
You have not obtained the required qualifications to get into your first University of choice
You are deferring your university entry.

Where the reason for cancellation can’t be proved with supporting evidence attached to the cancellation request in line with the above, the student will remain liable for the full contractual rent, unless and until a replacement tenant is found. The student is responsible for finding an eligible replacement tenant, although site staff will assist where possible. If a replacement tenant is found, once the new replacement tenant has signed their Tenancy Agreement and paid any rent due, the student will be released from the contractual obligations laid out in the Tenancy Agreement. Any overpaid rent money will be refunded, less an amount equal to your Booking Fee (if you have paid a Booking Fee), as a cancellation fee.

How do I get my post / mail?

Your post will be delivered to a lockable post box for your flat. Larger items or those that require a signature on delivery will be retained by Reception. You will be notified if Reception receive an item for you, and you should collect it as soon as possible.

How do I qualify to live at Property?

To qualify as a resident for Property you must confirm that you are a student at a higher education establishment in the UK.

How do I update my marketing preferences?

If you would like to hear from us by email, telephone or SMS please let us know by contacting Email with your preferred contact details.

How much does it cost to live at Property?

Prices vary according to the site and type of accommodation you need – please check the property page of your chosen site to see the current prices and any offers which may be running. Rent is payable in instalments throughout the year, and includes utility bills, contents insurance and free WiFi. Access to most facilities on your site, including gyms and cinemas where available, is included.

How will I get to know people at Property?

Sites are home to an international community of students, often studying at a variety of different institutions, and it’s this diversity which can make living with us such a rewarding experience. They organise regular social events where you can get to know your fellow residents. You will find posters on site telling you what’s coming up soon – or just ask at Reception.

I only have a conditional offer from my university. Can I still book at accommodation?

Yes – if you don’t get the grades you need to be accepted by your chosen university then, subject to the booking terms and conditions, your booking fee will be refunded in full. It may also be possible to transfer your booking to another Property location, subject to availability. Call the site team at the Property location you originally booked with as soon as possible if you need to do this.

In the event of a fire, how can I trust that my accommodation is safe?

The safety and security of our residents is our number one priority. All of our sites are fully compliant with current safety standards. Our accommodation has fire alarm systems in place as well as fire prevention equipment, and they carry out regular testing and evacuation drills. Our buildings are also regularly audited by external, independent consultants. Property has a full-time, highly qualified, Health and Safety team who visit sites regularly. they also use accredited national providers to service and maintain life safety systems. Additionally, all sites have staff present 24 hours a day, seven days a week. they are continually reviewing our programme of security, fire and safety standards. If you would like further information about our ongoing fire safety programme please read our fire safety update.

Is food and drink available on site?

Sites don’t have restaurants or cafeterias, but most sites provide vending machines where you can buy chocolate, crisps, drinks, ice cream and other snacks.

Is there internet access on site?

Yes, all our sites are equipped with WiFi, accessible throughout the building at no extra charge. This service is provided by our internet partners, ASK4. If you have any issues with connecting, you can find their contact details in the welcome pack you will receive on arrival.

There’s damage in the flat, will I be charged for it?

They know accidents can happen, but any intentional damage to property will result in costs being passed onto residents. The cost to remedy any damage to communal areas will result in equal charges if no one accepts responsibility. It’s best to be proactive to avoid any surprise charges for damages. Report any repairs or damage as soon as possible so they can fix it and discuss whether there will be any charges. You can log any repairs via the maintenance section of your resident portal, or on the app.

What can’t I bring?

Your resident handbook contains a list of prohibited items. This includes many items prohibited for fire safety reasons, such as candles, oil burners, gas appliances and fan heaters. Please see the full list below. If you need further guidance on whether an item is permitted or not, please ask your site team before you move in. No weapons or drugs (including ‘legal highs’) are permitted under any circumstances.

What do I need to bring?

You can see what’s included in your room on the room details page for your site. Among the things you will need, or may want, to bring are bedding, towels, toiletries, toilet paper, basic kitchen equipment, hangers, and a computer or laptop. They have compiled a checklist of things you may want to bring - or buy when you arrive.

What happens if I can’t afford my rent?

If you find yourself in financial difficulties, you should speak to your site team as soon possible. Likewise, if the dates your rent instalments are due do not align with the dates you receive your student loan, please let us know and they will try to come to a solution. All residents are required to register a guarantor, who will be ultimately responsible for your rent if you do not make payment. The guarantor will need to provide identification and sign a Guarantor’s Agreement, confirming they agree to act as your guarantor.

What happens to my booking fee?

Your booking fee is non-refundable (except in the limited circumstances listed in the booking terms & conditions). The booking fee is treated as payment towards your first payment of rent and will be credited to your first rent instalment.

When are my instalments due?

Your rent is taken as four instalments spread out throughout the year to make the payments more manageable for you. Click below to find out more about our instalment structure.

Who can be my guarantor?

Your guarantor can be UK or International based, but must be aged 21 or over; not a full time student; or a current resident in an property. If you are unable to pay your rent and/or do not act in accordance with the terms of the your tenancy agreement, your guarantor will be under an obligation to pay any outstanding amounts.

Will my flat be cleaned?

No, that’s down to you and your flatmates. We’ll keep the common areas of the building, like the social spaces, reception and laundry, clean and tidy. Many residents put a rota together so each person in the flat does their bit to keep it clean. If you would prefer to get someone in to do it, you can book cleaning services through the app (provided by Pinglocker at certain locations) at an additional cost.