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In just 14 short weeks, the Contact Centre Operations program will offer you the know-how to launch a career as a customer service professional who understands that great customer service is a key part of an organization's interface with clients.
The unique program will provide you with the skills to create a positive customer experience while being the face and voice of any company. This will be achieved through core Contact Centre Operations topics such as:
Through these certificate program topics, you'll learn to profile difficult customer situations, deal with customer objections, use a model for effective complaint resolutions, and learn assertive techniques and positive language to handle challenging situations.
75 Ashtonbee Rd, Scarborough, ON M1L 4C9, Canada