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Centennial College

CONTACT CENTRE OPERATIONS

CONTACT CENTRE OPERATIONS Regular Class
Universitas123 - Akademik

Profil

In just 14 short weeks, the Contact Centre Operations program will offer you the know-how to launch a career as a customer service professional who understands that great customer service is a key part of an organization's interface with clients.

The unique program will provide you with the skills to create a positive customer experience while being the face and voice of any company. This will be achieved through core Contact Centre Operations topics such as:

  •  Customer service and sales
  •  Marketing
  •  Computer applications
  •  Understanding customer expectations

Through these certificate program topics, you'll learn to profile difficult customer situations, deal with customer objections, use a model for effective complaint resolutions, and learn assertive techniques and positive language to handle challenging situations. 

Universitas123 - Berita

Lokasi

Ashtonbee Campus
Utama

Ashtonbee Campus

75 Ashtonbee Rd, Scarborough, ON M1L 4C9, Canada

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