Challenge yourself and become an exemplary leader, ready for whatever the future brings in an increasingly diversified and rapidly-changing business environment. The world’s economies are changing – from product and commodity-based to an experience-based model. These changes require adjustments to the way we lead and manage every aspect of business. UQ's fully online Master of Leadership in Service Innovation addresses the critical issues facing managers, such as digital disruption, automation, AI, socio-demographic changes and geopolitical shifts.
The program combines several important challenges, including the move to the experience-based economy, which makes it critically important to embed a culture of customer experience. It also explores value co-creation and change throughout organisations, and embedding continuous innovation, enabling the execution of new ideas to create value for all stakeholders. As you tackle every element of the program, you'll benefit from UQ's blending of contemporary research and best practices in effective business leadership. You’ll experience the principles of innovation, service science and management, along with customer experience foundations and design through courses delivered by some of the most future-focused educators in Australia.
Career possibilities Postgraduate study can take you anywhere. Here are some of the careers you could be on your way to: Vice president of customer experience Chief customer officer Senior customer and user experience designer Customer and user experience lead
