Iglu Melbourne City Student Accommodation, Melbourne

Franklin Street, Melbourne, 3000, Australia

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Detail Properti

Gym

Laundry Facility

Study Area

Iglu Melbourne City Student Accommodation Melbourne is nestled within the bustling heart of Franklin St, Melbourne, 3000, Australia. This student accommodation in Melbourne stands as a beacon of comfort and convenience for both local and international scholars. Renowned for its diverse array of room options catering to various needs and preferences. From ensuites to studio apartments, students can find their perfect accommodation in Melbourne. Melbourne, with its globally acclaimed universities such as TMG College, Australian Centre of Further Education Pty Ltd, Kent Institute Australia, Danford College and Melbourne Institute of Technology, provides an ideal setting for academic pursuits.

It's a city where vibrant cultures converge, offering a rich tapestry of experiences for students to immerse themselves in. From its thriving live music scene to its eclectic art galleries and iconic laneways adorned with charming cafés and vibrant street art, Melbourne pulsates with energy and creativity. The allure of Iglu Melbourne City Student Accommodation Melbourne lies not only in its proximity to prestigious educational institutions but also in its commitment to fostering a vibrant community. Through a range of social events and inviting common areas, residents have ample opportunities to forge meaningful connections and create lasting memories.

Beyond the confines of the accommodation, Melbourne beckons with a plethora of attractions and experiences waiting to be explored. Whether it's a leisurely stroll through the Melbourne Museum, soaking in the cultural vibrancy of Federation Square, or finding solace amidst the lush greenery of the Royal Botanic Gardens, students are spoilt for choice when it comes to enriching their leisure time.

Iglu Melbourne City Student Accommodation Melbourne offers more than just a place to stay—it provides a gateway to a thriving academic and cultural landscape. With its unparalleled amenities, vibrant community, and prime location in the heart of Melbourne, it's no wonder that students flock to make it their home away from home.

Features

The La Trobe University—North and South Apartments Melbourne provides a myriad of amenities designed for comfort, convenience, and a dynamic social life. La Trobe University - North and South Apartments Melbourne offers a range of non-ensuite and studio options.

Residents of La Trobe University—North and South Apartments Melbourne can enjoy the luxury of air conditioning systems, ensuring a comfortable environment. Rooms with storage space and wardrobe, including necessary appliances like an electrical cooktop, stove, microwave, fridge and kitchen sink facilitate an easy move-in experience. With rooms equipped with a 2-seater sofa, a coffee table and a dining area with a table and 4 chairs where residents can enjoy their meals. For a comfortable and peaceful study, bookshelves and study chairs are provided. La Trobe University Melbourne accommodation is inclusive and designed for all.

In common amenities, the study spaces cater to academic pursuits, while the free gym facilities zone helps residents stay on top of their health and wellness goals. The property also boasts a range of proximity to La Trobe University, making it convenient for daily commutes. Laundry facilities on-site add to the ease of living. The social butterfly in every student will appreciate the social engagements in community living spaces and sports facilities, perfect for unwinding and connecting with peers. Outdoor enthusiasts will revel in the BBQ/Picnic area, ideal for a weekend cookout. A wireless internet connection is provided throughout, making staying connected seamless. Those with a vehicle will find the paid car parking facility extremely convenient. Onsite management for hassle-free living and vending machine facility for munching and satisfying hunger. Electricity, gas, water and internet bills are included in your rent.

Nearby places

Iglu Melbourne City accommodation ensures the perfect balance of study and leisure, being close to various universities such as the renowned Melbourne Institute Of Technology, The University of Melbourne, and Monash University (Parkville Campus), making your commute to classes a breeze. The Iglu Melbourne City Student Accommodation Melbourne truly offers the epitome of convenience and vibrant city living for any student.

Iglu Melbourne City Melbourne is surrounded by several shops, pubs and restaurants. Head to The Crafty Squire and Whitehart Bar with your friends. Or you can plan Sunday brunches at Cecconi's Flinders Lane Restaurant & Cellar Bar and The Waiters Restaurant. You can also visit popular tourist attractions such as SEA LIFE Melbourne Aquarium, Melbourne Skydeck and Royal Botanic Gardens Victoria - Melbourne Gardens. Living near Iglu Melbourne City Student Accommodation in Melbourne means you'll have plenty of things to do and places to explore. If you're looking for a delicious meal, you can visit Diner on Franklin, Tokyo 7 Japanese Restaurant, Patsy's Melbourne, Buza Chicken, or ABC Chicken for a variety of tasty options. Operator25 and Phancy Cafe & Catering are also great spots to grab a bite.

Jay's Coffee is nearby for coffee lovers, serving up your favourite brews. If you're into golf, you can check out Drummond Golf Melbourne for some golfing fun. Graffitis is a cool place to appreciate street art and murals, and Bird's Basement offers live music performances for music enthusiasts.

Whether you want to enjoy a nice meal, sip on coffee, explore art, or indulge in music, there's something for everyone around student housing in Melbourne. You'll find a mix of dining, entertainment, and cultural experiences within reach, making it a vibrant place to live and study in Melbourne. So, go ahead and discover Iglu Melbourne City student accommodation Melbourne and the exciting neighbourhood activities it has to offer

Commute

Melbourne has a charming public transport system that makes exploring the city's different neighbourhoods simple. Iglu Melbourne City Student Accommodation Melbourne is well-connected to every mode of public transport in Melbourne. A'Beckett St/Queen and Queen Victoria Market/Franklin St bus stops are within a few steps ahead. You’ll find many tram stops, such as Melbourne Central Station, Elizabeth St - Stop 5, 5-Elizabeth St/La Trobe St and Flagstaff Station, which are within two blocks away. With such excellent connectivity, Iglu Melbourne City Student Accommodation Melbourne brings the heart of the city closer to home, making your student life both productive and enjoyable.

Replacement Tenant Accepted

1. Once a Residential Agreement ("Agreement") is signed, you must adhere to its terms and conditions. Although these terms may differ among Australian states, you are obligated to fulfill the rental payments for the agreement's duration.

2. If the original student seeks to cancel their agreement, either you or the property must find a replacement student to complete the remainder of the agreement. In this case, the you will no longer be obligated to adhere to the agreement's terms.

Note: Typically, this process incurs a cancellation administration fee equivalent to 1-2 weeks' rent.

No Place No Pay

1. After making the payment of the holding deposit to secure the reservation and signing the residential agreement, you have the option to cancel the reservation and receive a full refund if you provide evidence of being denied entry to the intended course of study in Australia.

2. To initiate this cancellation process, you must send a written cancellation letter to your selected property at least 14 days prior to the agreement start date.

No Visa No Pay

1. After making the payment of the holding deposit to secure the reservation and the signing of a residential agreement, you have the option to cancel the reservation and receive a full refund if you provide evidence of being unable to secure an Australian Visa.

2. To initiate this cancellation process, you should send a written cancellation letter to your selected property at least 14 days prior to the agreement start date.

Cooling Off Period

The property does not offer any cooling off period, all contracts are legal and binding.

Other cancellation policies

1. The property will reserve the room for a minimum period of 14 days (or longer if both parties agree) after receipt of a holding deposit, to allow the tenant to review and sign a residential agreement and associated documentation. If the tenant does not enter into the residential agreement within 14 days, the holding deposit will not be refunded.

2. After paying the holding deposit to secure the reservation, but before signing a residential agreement, the tenant can only cancel the reservation for a full refund if a written letter of cancellation is sent by email prior to your Agreement start date for the following reasons:

The tenant provides evidence that they have not been able secure an Australian Visa or they have been declined entry to their intended course of study in Australia. The property has made any false or misleading statements or failed to disclose any material facts.

Note: Upon signing the residential agreement, the deposit will go towards the rent payable under the agreement.

From AUD 479 /week

Jaminan Kesesuaian Harga

Properti Terverifikasi

Layanan Gratis

Tanya

Syarat & Ketentuan Penawaran

Penawaran Yang Diberikan Bersifat Terbatas Dan Berubah Secara Dinamis Harap Konfirmasi Penawaran Dengan Eksekutif Pemesanan Kami sebelum Memesan Untuk Mengklaim Penawaran

Fasilitas Dan Layanan

Common Amenities

Study Spaces

Lounge Area

Gym And Exercise Area

The Great Outdoors

On-site Laundry

Bicycle Storage Area

Fun Event Program

Common Social Area

Complimentary Weekday ‘breakfast-on-the-go’

Library Den

Large Screen TV

Table Tennis

Pool Table

Courtyard

BBQ

Free Unlimited High Speed Wifi

Community Events

Bills Included

Gas

Water

Electricity

Wifi

Safety and Security

Electronic Card Access

CCTV

24×7 Onsite Support

Tipe Kamar

Standard Studio Apartment

Durasi: 52 week

Dari AUD629 /week

Durasi: 52 week

Move_id: 28 Feb 2025

Dari AUD629 /week

Durasi: 26 week

Sold Out

Durasi: 26 week

Move_id: 13 Feb 2025

Dari AUD669 /week

Single Bedroom – 6 Share Apartment

Durasi: 52 week

Move_id: 06 Feb 2025

Dari AUD479 /week

Durasi: 26 week

Move_id: 06 Feb 2025

Dari AUD519 /week

Sold Out

Single Bedroom – 5 Share Apartment

Durasi: 52 week

Move_id: 24 Mar 2025

Catatan: Female Only

Dari AUD499 /week

Durasi: 26 week

Move_id: 24 Mar 2025

Catatan: Female Only

Dari AUD539 /week

Sold Out

Durasi: 52 week

Catatan: Female Only

Dari AUD499 /week

Sold Out

Durasi: 52 week

Move_id: 06 Feb 2025

Catatan: Male only

Dari AUD499 /week

Sold Out

Durasi: 26 week

Catatan: Female Only

Dari AUD539 /week

Sold Out

Durasi: 26 week

Move_id: 06 Feb 2025

Catatan: Male only

Dari AUD539 /week

Premium Studio Apartment

Habis

Pertanyaan Sering Diajukan

How much do I need to pay when booking?

To start your application, you will need to pay one week’s rent (your holding deposit). This will be treated as your first rent payment once your booking is confirmed and you move in.

How much bond do I need to pay?

A bond equal to 4 weeks rent is required to be paid at the time of signing your contract to live at property. This amount is then sent to the relevant state’s Rental Tenancy Bond Authority where it is held until after you vacate the property. It is then returned to you less any amounts you may owe to property, such as unpaid rent or damages, at the end of your contract.

Do I need to provide a record of my rental history?

Their simple process means you don’t have to provide a record of previous rental history – you don’t even need to have prior experience in renting a property!

Will the price of my rent increase?

The price of your rent is fixed for the length of contract. If you decide to stay on beyond your current lease, the weekly rent of the new contract may increase – any rate increase will always be advertised in advance.

How long is my lease?

They offer the following contract types at property: 12-months (equivalent to a full calendar year) 6-months (equivalent to a half full calendar year) 44-weeks* (equivalent to an academic year) 22-weeks* (equivalent to a semester) Short Stay – where available, the Short Stay option will be shown on a room page with available dates to choose from * 44 and 22-week contracts are only available in Semester 1 of each year. They are not available for NRAS or International U18 rooms.

Are the prices shown per apartment or per person?

The prices quoted are per person, per week. As part of their warm hospitality, your rent includes: free unlimited internet all utilities (water, electricity and gas) use of all communal spaces access to 24×7 onsite support an engaging program of resident events They also offer a complimentary weekday ‘Cool Start‘ breakfast at all properties.

Do I have to book online?

Not at all. You are more than welcome to speak to the friendly team at your preferred property and book directly through them.

How often is rent paid?

Your weekly rent is required to be paid fortnightly, and you are responsible for ensuring that your rent is paid a minimum of two weeks in advance at all times in accordance with your Residential Tenancy Agreement.

What credit cards do you accept?

You can pay using Visa, Mastercard or Amex. Please note that they do not apply credit or debit card surcharges to holding deposits (one weeks’ rent) when paid on this website however a surcharge will apply to all future credit card and debit card payments. Currently this surcharge is 2% of the payment amount but is subject to change.

Will you refund my holding deposit if I don’t get a visa?

They are happy to refund your holding deposit if your application for an Australian student visa is not successful. Please refer to their Cancellation & Refunds Policy for details.

Will you refund my holding deposit if I don’t get into my course?

They are happy to refund your holding deposit if you don’t get a place in the course you apply for at university. Please refer to their Cancellation & Refunds Policy for details.

What are contract start dates?

Contract start dates vary across properties and in some cases, you will see different date options available on for the same room listing. This is because some of their properties currently have set contract cycles due to availability, while others have more flexibility. Available contract start dates are shown for each room at each property.

Can I choose when I move in?

This varies across their properties. If a room is shown as being ‘Available Now’ you can discuss the contract start date directly with the property. Where a specific contract start date is shown this is the date your contract will start, regardless of when you physically move into property. Where a specific contract start date is set, you will have the opportunity to advise your ‘Expected Arrival Date’, which must be after the contract start date, when you finalise your contract on our resident portal. Some properties do have set check-in dates and they will advise you of these prior to finalising your application.

How long is my contract?

To maintain their contract cycles, your contract will be for one of the following lengths: 12-months (equivalent to a full calendar year) 6-months (equivalent to a half full calendar year) 44-weeks* (equivalent to an academic year) 22-weeks* (equivalent to a semester) * 44 and 22-week contracts are only available in Semester 1 of each year. They are not available for NRAS or International U18 rooms. This may vary in some instances and the property will advise if this is the case. Of course, you will always be given the opportunity to renew your contract and your property team will contact you in advance of the end date to advise available options.

Can I stay at property for longer than my initial contract length?

Yes, you can stay for the duration of your study. They will always contact you prior to the end of your existing lease to see if you would like to renew and for how long.

Can I do a virtual tour before deciding to book?

Of course. You can use their booking form to select your preferred property, date and time and they will be in touch to sort it out.

Are utilities included in the rent?

Yes, your rent includes gas, water and electricity.

Is internet included in the rent?

Yes, unlimited high-speed Wi-Fi is included in your weekly rent and you have to this throughout the building.

Do you offer meals?

Property is not fully catered, however: They offer a complimentary weekday ‘Cool Start‘ breakfast at all properties. All apartments have well-equipped kitchens where you can prepare lunch and dinner. Food events are a key part of each monthly event calendar.

Do you offer airport pick-ups?

Given the convenient locations of properties, they don’t offer airport pick-ups, but they will provide you with information about getting to the property, including options for airport transfers.

Are towels and bed linen included?

No – you will need to bring your own towels, blankets, sheets and pillows. If easier, you can buy these items once you arrive at a retail store or you can purchase a linen kit from us in advance. With a quilt, pillows, linen and towels, it has everything you need to freshen up, make your bed and settle in for a good night’s sleep. Please note that the bed sizes at property are: Single size for standard 2-bedroom apartments at Iglu Flagstaff Gardens King-single sized for all multi-share apartments (with the exception of Iglu Mascot and Iglu Flagstaff Gardens), single studios at Iglu South Yarra, some studios at Iglu Broadway and some one-bedroom apartments at Iglu Kelvin Grove Double sized for most studio and one-bedroom apartments plus premium 2-bedroom share apartments and 6-bedroom share apartments at Iglu Mascot. Queen sized for the majority of studio apartments at Iglu Central Park.

What is not included?

You are responsible for supplying your own crockery, glassware, cooking and eating utensils and any other kitchen gadgets (they provide kettles and toasters at the properties noted below, and all ovens and stove tops are electric). Other items you may need include coat hangers, cleaning supplies, washing powder, toiletries plus all your personal clothing etc. Toasters and kettles are provided at: Iglu Brisbane City, Iglu Central, Iglu Chatswood, Iglu Flagstaff Gardens, Iglu Mascot, Iglu Melbourne Central, Iglu Melbourne City, Iglu Redfern, Iglu South Yarra and Iglu Summer Hill.

Do I have to be a student to live at property?

Yes – it is a condition of your stay here at property that you must be currently enrolled and attending a course within an Australian Tertiary Institution.

How old do I have to be to live at property?

I am an international student who is under 18, can I live at property?

The properties listed below are approved accommodation providers for international Under 18 students from the following institutions: Iglu Redfern University of Sydney / Taylors College UNSW / UNSW College Iglu Kelvin Grove QUT Iglu Melbourne City Monash College Monash University (Caulfield or Parkville) Trinity College Foundation In all other cases, you must be at least 18 years of age when you come to live at property.

Is there 24 hour onsite support?

Yes, there is a team member is onsite and available 24×7 to provide their students with support and assistance at any time.

Do property buildings have security?

Yes, all of their properties have CCTV cameras installed throughout the building common areas, entry points and hallways, which operate 24 hours a day. Their properties also operate on an electronic swipe card system, with four levels of entry-control programming – including building, floor, apartment and bedroom*. Entrance to the property outside of office hours is only permitted to those with an authorised room key. * Bedrooms at Iglu Kelvin Grove use standard locks not swipe card access

Are there onsite laundry facilities?

Yes. all properties have paid onsite laundry facilities available 24/7.

Are there organised events?

Yes,they have a comprehensive program of social, academic, sport, wellbeing and cultural events. These are organised by their dedicated team of staff and Resident Leaders (RLs) who are always keen to receive feedback or ideas for future events and activities.

Are there students from multiple universities and colleges?

Yes, you will get the chance to meet and mix with students from a wide range of universities and colleges.

Can I choose who I live with?

When filling out your application form, you can put in preferences regarding who you would like to live with, and whilst they will do their best to meet your requests, it will be determined by room availability – so they advise you to apply as soon as you can so there’s more options for you.

Can I live with my partner?

Whilst there are a limited number of studios available for couples to rent, all other rooms within property are sole-occupancy. So whilst you and your partner may each rent a room within the same apartment, each bedroom must only be occupied by 1 person.

Can I have friends over to visit me?

Yes – you are allowed to have friends over, however you will need to ensure that they comply fully with the House Rules and any direction of the their team, including their Resident Leaders. They also ask that you consider your housemates and ensure that your guest/s do not cause any disruption or damage any property of Iglu or your housemates. Students are required to register their visiting guests at reception for safety and security reasons.

Is parking available at property?

They choose their locations to make it easy to get around without needing a car! However, they do have a limited number of parking spaces available at the following properties: Iglu Broadway Iglu South Yarra Additional fees will apply for car spaces and you can contact the properties directly to discuss availability.

Are pets allowed at property?

Unfortunately, you are not allowed to bring or keep any pets on property. This includes fish, birds and reptiles. This does not apply to students and visitors who require an assistance animal (e.g. a seeing or hearing guide dog). If you require an assistance animal and you are planning to live at Iproperty or visit the property overnight, please contact the relevant Iglu property to make appropriate arrangements.

Do I need to bring towels and bed linen with me?

Yes – you will need to bring your own towels, blankets, sheets and pillows. If easier, you can buy these items once you arrive at a retail store or you can purchase a linen kit from us in advance. With a quilt, pillows, linen and towels, it has everything you need to freshen up, make your bed and settle in for a good night’s sleep. Please note that the bed sizes at property are: Single size for standard 2-bedroom apartments at Iglu Flagstaff Gardens King-single sized for all multi-share apartments (with the exception of Iglu Mascot and Iglu Flagstaff Gardens), single studios at Iglu South Yarra, some studios at Iglu Broadway and some one-bedroom apartments at Iglu Kelvin Grove Double sized for most studio and one-bedroom apartments plus premium 2-bedroom share apartments and 6-bedroom share apartments at Iglu Mascot. Queen sized for the majority of studio apartments at Iglu Central Park. It’s best to confirm with the property prior to purchasing any bed linen.

What other items do I need to bring?

What happens if I damage or break something?

Any item of the property that becomes damaged or broken either by way of accident or intention will be repaired and the costs to repair or replace the goods will be charged back to the person/s responsible.

Are there any other property rules that apply?

Yes – you will be provided with a full list of House Rules when an offer is made. You will also receive a copy of the House Rules when you move in along with other helpful information to assist with settling in.

What is NRAS?

NRAS is the National Rental Affordability Scheme, an Australian Government initiative that aims to address the shortage of affordable rental accommodation by offering a financial incentive to accommodation providers. The incentive is offered on the condition that the dwellings are rented to eligible low to moderate income earners at a minimum of 20% below market rates.

Why do I have to provide my income information and what will you do with it?

NRAS regulations require property to assess your gross income to determine your eligibility to live in one of their NRAS rooms. To be eligible you must have earned less than $58,905 in the 12 months before you take up residency in a studio, or less in the event of 6-bedroom shared apartments where the gross income limit per room is $28,597. You will also be asked to complete a NRAS Tenant Consent Form, which authorises them to provide your personal information to the Australian Government to assist them in determining who is accessing their services. Your income information will not be disclosed to people outside of property other than in accordance with any legal obligation or internally to persons who have no need of access to the information, unless you tell them in writing, that you have given consent for us to do so.

What is a statutory declaration?

A statutory declaration is a written statement of facts, declared to be true in the presence of an authorised witness. For NRAS purposes, they will ask you sign a statutory declaration declaring your gross income to be true and correct upon your check-in. If you intentionally make a false statement in a statutory declaration you can be charged with a criminal offence which carries the possibility of up to four years imprisonment. Only individuals who are licensed or registered to practice in Australia in a listed occupation may act as an authorised witness.

I am a school leaver and haven't previously been employed, what income information do I provide?

The income assessment section is based on your income and not your parents. If you have not earned any income, this includes income from family trusts or dividends, then you can enter $0.00 in your application. Please bear in mind that payments from a parent or immediate family member, any trust distributions and any tuition money that enters your bank account (that you do not provide proof of payment from your tertiary educational institution for in your supporting documents) in the 12 months preceding your contract start date are considered income.

What happens if I apply for a NRAS room and I am deemed not eligible?

If your gross income is found to be above the NRAS income limit during the initial screening and you are not deemed eligible, they will contact you to discuss alternative options available in a non-NRAS studio apartment or multi-share apartment. Please ensure you review the NRAS criteria and if you are unsure of what constitutes income, you are welcome to contact them. If your gross income is found to be above the NRAS income limit at the final screening (upon arrival at property), your holding deposit will not be refunded, however your bond and additional weeks’ rent in advance will be.

What happens if I stay on and sign a lease for a further period?

Property is required to screen your gross income according to the same process again before renewing your lease. Iglu may also be required to assess your income on the anniversaries of your first commencement date “Anniversary Date” and at the beginning of any subsequent leases.

What happens if, upon arrival at property or upon reassessment in subsequent years, my income is found to exceed the NRAS eligibility requirements?

If this happens, you will be required to: relocate to an alternative room in the student accommodation facility which is not a NRAS room; or relocate to an alternative facility which is not a NRAS room; or search for alternative accommodation.

What supporting documentation will I be required to provide?

Prior to property being able to confirm your application for one of their NRAS rooms, you will need to complete an Income Notification Form and provide supporting documentation substantiating your income. Examples of supporting documentation that could be provided (please note these are examples only and are not exhaustive): Letter from your employer(s) or guardian/family; Notices of assessment for annual tax returns; Statements from Centrelink; Government grant letters; Most recent pay slips from each employer covering the term of income disclosed; Proof of payment of tuition costs paid to your tertiary education provider (note: if you do not provide these, the income you receive into your bank account to pay for your tuition costs will be counted towards your total income.)

What is the application process for U18 criteria?

To make an Under 18 International Student agent application, you will need to: Review all Under 18 International Student (U18) requirements Ensure your student is applying to study at one of our U18 partner institutions Complete the relevant Under 18 International Student application Submit a room booking using the Quick Apply form on the Agent Portal (ensuring it is for an eligible room type) Enter U18 in the agent promo code section to ensure we can match it to the U18 application submitted Choose to pay by Direct Deposit Once the U18 application is confirmed, you will receive a request from the property team to complete the payment

How much is the deposit for U18? How much do I have to pay prior to arrival?

Prior to arrival, they require you to a holding deposit equal to pay 2 weeks rent and a bond equal to 4 weeks rent. The bond is sent to the relevant state’s Rental Tenancy Bond Authority. At the end of your contract, the bond is then returned to you less any amounts you may owe to property for outstanding rent or damages.

How long do I have to accept my offer for U18 criteria?

They ask that you accept your accommodation offer within 7 days.

When can I move in for U18 criteria?

You are welcome to move in from your contract start date. Please note that lease commencement for U18 criteria will only be granted within the 14 days (Sydney and Melbourne) or 7 days (Brisbane) prior to the course start date specified within the Confirmation of Enrolment.

Can I book a room at property if I am under 16?

To be eligible to stay with them at property, you must be a minimum age of 16 at the time of your booking. Property does not accommodate anyone under the age of 16 currently.

Are under 18 and over 18 students housed together?

Under 18 residents are accommodated within specific nominated U18 apartments. It should be noted that if a student turns 18 during the period of their residential agreement, they can remain living in the same apartment on the condition they continue to follow the U18 house rules, apart from curfews. Their U18 apartments are not mixed gender.

Will I be assigned to the same gender apartment?

All residents will be accommodated in single gender apartments only. Nominated U18 apartments will be allocated to specific floors of the building.

Are meals included in my rental fees?

At select properties, they provide a Cool Start breakfast on weekdays. It’s breakfast-on-the-go style where you can grab a coffee or tea and a bite to eat with a range of options such as fruit, muffins, croissants and pastries. All apartments have a fully equipped kitchen where you can prepare lunch and dinner.

Will property provide an airport pick up service?

Given the convenient locations of their properties, they don’t offer airport pick-ups, but they will provide you with detailed information about getting to property, including options for airport transfers.

Due to Visa complications, I may not arrive at property until after my contract start date. Will the accommodation be held open for me until I arrive?

Please contact the property team via email if your visa situation changes.

I am deferring my course entry; what will happen to my booking?

Please contact the property team via email if your course commencement date changes.

I need to provide my Australian address for my visa application; what should I do?

You may use the property address for your visa application. You will be able to find the property address details in your residential tenancy agreement. For more information, please contact the property team.

My course runs for 12 months; can I stay at property between semester breaks?

All rooms at property are offered on a 6 or 12-month lease. This means that you can stay at property in the semester break. Before your current contract comes to an end, they will contact you to see if you would like to re-sign to stay with them for another 6 or 12 months.

Does property provide parking for U18 criteria?

They don’t offer parking at property as all properties are located within easy reach of major universities and colleges, public transport, shopping, eating, fitness and entertainment facilities.

Does the date on my Welfare Guardian Agreement need to match my property contract start date?

Yes, they will need to match. Your education provider will not provide your CAAW letter unless both dates match.

Who is my Guardian and can I select them?

If you or your family have relatives or friends residing in the same city as your place of study and are over the age of 21, they may be appointed as your Guardian. If this is not the case, the University / College will appoint a guardian to care for you whilst you are studying in Australia.

How does my Guardian keep a check on me?

Your nominated guardian must follow the requirements stipulated by your University/College provider. This typically covers health, safety, curfew management and is conducted with regular in person meetings. In the event that an incident was to occur, there is a requirement for such to be escalated and this is done in partnership with your U18 Coordinator at property, the University and your nominated guardian.

How does my Guardian/Property know if I am involved in an accident or issue anywhere?

For any health, safety and education related incidents your guardian will be informed. This may be by the student directly, an property appointed representative or the University / College.

Who do I contact in case of an emergency?

Your first point of call is the Under 18’s Coordinator, but you have the onsite Resident Leaders, security, on-call management and your guardian also available should you need.

How do my parents contact my Guardian?

Your University/College will be able to provide your parents with the contact details for your guardian as applicable.

Are there any special house rules for under 18 residents?

Like all other residents living at property, you must abide by the property House Rules throughout your stay with them. Under 18’s will also be required to sign a separate acknowledgement form relating to Under 18 Conditions and Rules.

Do I have to be home by a specific time each night?

Students who are Under 17 are required to return to the property by 9pm. Students who are Under 18 are required to return to the property by 10pm.

Does property offer 24/7 security and onsite support?

Yes, all of their properties have CCTV cameras installed throughout the building common areas, entry points and hallways, which operate 24 hours a day. Their properties also operate on an electronic swipe card system, with four levels of entry-control programming – including building, floor, apartment and bedroom*. Entrance to the property outside of office hours is only permitted to those with an authorised room key. All of their properties have trained staff onsite and available 24 hours a day, 7 days a week. * Bedrooms at Iglu Kelvin Grove use standard locks, not swipe card access.

Can parents/friends stay at property?

Property does not allow U18 residents to have overnight visitors to stay in your room. They do however welcome family and friends to visit you and utilise the common spaces. All visitors must sign in at reception.

Do I need to buy medical insurance during my stay at property?

All international students entering Australia must have valid Overseas Student Health Cover for the duration of their study. For more information please contact your representative agent or institution to check your medical insurance requirements.

Does property provide a room cleaning service?

Cleaning is primarily the responsibility of you and your housemates. Property will provide a vacuum and mop in each apartment. If you would like to discuss paid cleaning services, please speak directly with the team at reception.

Will I be able to receive letters and parcels at property?

They will receive mail and parcels on your behalf and send you an email or text message to let you know that it’s arrived.

Will I have access to common areas?

They encourage you to use the property common areas including study areas during opening hours. For your health and safety, if you are under the age of 17, you are not permitted to use the property gym.