You can choose to live with your friends by selecting the same flat number when you book with us. Please note, this is subject to availability, so it’s best to book early to avoid disappointment!

A guarantor is someone who agrees to pay your rent if you’re unable to, for example one of your parents or a close relative. If you’re unable to meet rent payments please speak to your support team, they will only contact your guarantor to pay rent as a last resort if you cannot meet the agreement of your tenancy.

They can only accept full-time students. Get in touch with them if you have any questions.

To live with them whilst studying at University, you will need to be 18 or older.

As long as you are able to return it to its original state on check-out or you will be recharged for any damages.

They don’t allow smoking inside your residence, but you’re free to smoke outside.

Additional fridges are only allowed in your room if they are for the purpose of storing prescribed medication.

They love fluffy animals but they do not allow tenants to bring pets into the building.

No, unfortunately, their residences are filled to the brim with fun-loving students every year.

They host socials all year round for you and your flatmates to enjoy; from spiritual and cultural get-togethers, to fitness events and much more.

They want to make sure that you love your experience living with them, so if you find you’re not getting on with your new flatmates it may be possible to change rooms subject to availability. Get in touch with your resident team for more information.

Their friendly maintenance team is always on hand if something in your flat breaks or doesn’t work. Just fill in a maintenance request form and hand it into reception.

Of course, as long as you are in the flat whilst they visit. They recommend friends and family only stay a maximum of 2 or 3 nights and that you let your flatmates know before they arrive.

You can book out some of the social spaces on offer in their accommodation, but most of their common areas are open 24 hours a day unless alternative opening hours are advertised.

Yes, they offer high-speed broadband and Wi-Fi as standard in all rooms, and it’s also available in their social spaces and communal areas.

The appliances included in your flat depend on the type of room or residence you book with.

They have on-site laundry facilities for you to use whenever you need during your stay.

The residences that include a gym on site have free weights and/or weight training equipment, cardiovascular equipment and yoga mats. Some of their  properties also have fitness suites with more specialised equipment or dance/yoga studios!

Their reception team is always on hand to accept your parcels and signed-for items so you never miss a delivery. They will also send you an email reminder when your package is ready for collection.

Cleaners are available under certain group agreements, but as standard, you are responsible for cleaning inside your apartments, including bedrooms and bathrooms. All of their communal areas are cleaned regularly.

Most of their bike storage is inside their secure properties, so only residents can gain access. However, in some residences their bike storage is outside on campus and where possible away from the main streets. In all cases, they recommend using a secure bike lock for extra security.

Some of their residences have parking on site for you to use during your stay with them.

In many cases, they can allow people to move in early at a daily rate, but you will need to contact the residence team to check.

When you check in they will need to see a copy of your ID, and also recommend bringing a printed copy of your tenancy agreement with your signed guarantor forms.

Some of their residences will let you to move in at any time on set days, whereas others will give you a time slot. They will be in touch closer to your move-in date to give you more information!

When your move-in date approaches, they will be in touch to advise where you can park nearby to unload your belongings.

If you need to arrive out-of-hours please let your residence support team know with as much notice as possible to make sure they are available to help.

You can pay your rent instalments through student portal. If you need help with getting your login details, or if you’re having trouble logging on, get in touch with your residence team.

This fee is a one-off, non-refundable €50 fee to cover the administration costs associated with processing your application to live with them.

No - unfortunately, they do not allow students to sublet their rooms throughout their contract with them.

Yes - Provided you find a replacement tenant for your room, then you can get in touch with your residence support team to discuss the details.

You are able to cancel your booking before Cooling-off period.

They aim to have staff available 24 hours a day, so if you ever have a request, a member of their resident team can help you day or night.

Most of the entrances to their accommodation buildings are access controlled as well as monitored by CCTV 24 hours a day, and all flat doors are all key controlled. They also aim to always have resident teams on site should you ever need extra support.

Yes, contents insurance is included in your tenancy agreement, so your belongings are protected throughout your stay with them. You will receive more information about this when you check-in.

The safety of their students is very important to them. They have fire alarm tests and inspections on fire safety practices regularly across all of their  residences.

Some of their student residences offer summer lets as well as tenancy extensions, but this is subject to availability. For more information, get in touch with your residence team or find out more here.

Please get in touch with your resident support team and they can cancel or postpone your tenancy depending on what works best for you.

Yes -they  don’t provide any bed linen in their flats as they find students like to personalise their rooms. Check out their blog for room tips and ideas. Please note, this may be different for summer bookings. Contact their residence teams for more information!

Unfortunately, they don’t offer airport pick up services for international students, you’ll need to make your own travel arrangements to and from the property.