Develop the management competencies required to be an effective manager in business, office or administrative environments. Learn about performance management, financial management and information management. Acquire skills to develop workplace policies and procedures and manage customer service. Bring value to the organisation by assisting the workplace to become more efficient and facilitating continuous improvement. This course is delivered over 78 weeks (including 18 weeks of holidays). Classes are rostered for 2.5 days per week Plus self-study component. Weekday and weekend classes available. Full Time studies requires students to attend a minimum of 20 scheduled course contact hours per week.
STUDY MODES
The delivery methods for this course include:

Face-to-face classroom-based learning
Business hub simulated
Distance Learning and Assessment (Online)

COURSE CONTENT
Students must successfully complete the following units:
BSBOPS505 Manage organisational customer service
BSBLDR522 Manage people performance
BSBSTR502 Facilitate continuous improvement
BSBWHS521 Ensure a safe workplace for a work area
BSBTWK503 Manage meetings
BSBFIN501 Manage budgets and financial plans
BSBPEF502 Develop and use emotional intelligence
BSBOPS502 Manage business operational plans
BSBLDR523 Lead and manage effective workplace relationships
BSBTWK502 Manage team effectiveness
BSBCMM511 Communicate with influence
BSBCRT511 Develop critical thinking in others
CAREER OPPORTUNITIES
This qualification suits students seeking employment in the following job role:
Sales Team Manager
Frontline Manager
FURTHER STUDIES
On completion of the BSB50420 Diploma of Leadership and Management, students may pursue the BSB60420 Advanced Diploma of Leadership and Management at Stanley College or a bachelors degree at Stanley College or selected bachelor courses at universities.